(Assistant) Service Operations Officer

Job ID: 26291

We are now looking for an (Assistant) Service Operations Officer to join our team Wrapper Services within Investment Product Services and take on the challenge of serving the Nordic customers by enhancing our product offerings on the investment side. 

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the Wrapper Services team. We add value by executing and improving operational processes connected with the wrapper investment products and services with the ambition to continuously deliver even better service to our customers. As an (Assistant) Service Operations Officer you’ll play a valuable role in supporting both our customers but also internal stakeholders.

What you’ll be doing:

• Ensuring that routine processes in scope related to wrapper investment products are executed in a timely manner with high quality; 
• Supporting the ongoing projects within our teams' and units' scope including relevant stakeholders;
• Detecting errors and identifying discrepancies to timely take the expected actions and to minimize operational risk for the benefit of customers and partners; 
• Ensuring the process documentation is up to dated including relevant risk assessments; 
• Collaborating with stakeholders in the various business areas in the organization.

You’ll join an international cross-border team where an analytical and risk aware mindset is key and where new problems pop up and are being solved on daily basis. The role is placed in Łódź, Poland.  
 

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. 

To succeed in this role, we believe that you:

• Have great communication skills in English, spoken and written;
• Have an eye on the details;
• Like to take responsibility to learn new things, not waiting for tasks to be assigned to you;
• Are a strong team player with a flexible and open mind-set;
• Feel comfortable in dynamic and changing environment.

Your experience and background:

• An interest in investment products;
• Excel knowledge;
• Finance-related university degree or equivalent professional experience will be an asset.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 10/11/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.