(Junior) Process Officer in Forbearance Services

Łódź, PL, 93-281

Job ID: 23074 

Would you like to to join a dynamic team within Credit Services area with high ambitions for successful deliveries? We are now looking for a (Junior) Process Officer in Forbearance Services who will work in Forbearance Service Unit, servicing  Business Banking with forbearance calculation, registration, control and monitoring.

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the Forbearance Services team. We add value by by supporting our customer facing advisors with the forbearance process to help them make the right decisions at times, when our customers may face financial difficulties, and capture the related data. As the (Junior) Process Officer, you’ll play a valuable role in centralising calculation and registration of forbearance measures and completeness control.

What you’ll be doing:

  • Net Present Value calculation upon request from Customer Relationship Unit i.e. relationship managers.
  • Data driven completeness controls.
  • Registration in the Forbearance Documentation Tool.
  • Take part in setting up and stabilization of current and new tasks/projects.

You’ll join a team with many development opportunities in an area of high attention. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have ability to work in a team (team player).
  • Have attention to detail.
  • Have an analytical mindset.
  • Have a pro-active approach, and can clearly and precisely communicate with the team and Stakeholders.
  • Are eager to face new challenges and learn new things. 

Your experience and background: 

  • Graduate of a secondary school or university.
  • English on an advanced level (both written and spoken).
  • Good knowledge of MS Office tools (in particular Excel).
  • Interest in working within a financial industry. 


If this sounds like you, get in touch!


Next steps

Submit your application no later than 31/05/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.


Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.

Department:  Administration / Back Office / Support

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