(Junior) Process Officer in Payment and Investigations

Łódź, PL, 93-281

Job ID: 24422 

Would you like to develop your banking knowledge around payments area? We are now looking for a (Junior) Process Officer in Payment and Investigations to support payment processing in order to provide high quality service for our clients.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Investigations FI team. We add value by processing domestic and international payment orders and handle investigation around payments flow. As the (Junior) Process Officer in Payment and Investigations, you’ll play a valuable role in Payment Services Operations analysing and repairing all payments that our systems haven't been able to process automatically, due to insufficient or incorrect information.


What you’ll be doing:

  • Handle manual tasks that are related to domestic and international transactions processing in local applications
  • Secure payments flow for Nordea Finland customers
  • Independently solve issues in terms of customers and foreign banks requests and complaints
  • Work with multiple stakeholders in Payment Services and Customer Service located in Nordic countries
  • Contribute to the improvement of quality and efficiency of assigned tasks and processes


You’ll join an open and friendly team that is very proactive and engaged in daily work, strongly focused on a client, high quality and constant development. The role is based in Łódź.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Have strong analytical and problem solving skills, focus on details
  • Have quick learning ability and willingness for constant development
  • Are task-oriented and well-organized
  • Have good communication skills

Your experience and background: 

  • Graduated at least secondary school
  • Professional English skills (spoken and written at least B2 level)
  • Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)


If this sounds like you, get in touch!

Next steps

Submit your application no later than 28/06/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.

Department:  Administration / Back Office / Support

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