Associate Process Specialist / Process Specialist

Job ID: 5548

Associate Process Specialist / Process Specialist – ICB Support 

We are currently looking for an Associate Process Specialist / Process Specialist to join our ICB Support team.  

About our team

Our mission is to add value by ensuring that Nordea’s customers can conduct their business seamlessly, with a strong focus on supporting payment processes. 

As the Associate Process Specialist / Process Specialist in the ICB Support Team, you will play a key role in delivering daily services to our customers, particularly supporting operations for the New York Branch. Your contribution will be essential in maintaining smooth and efficient payment processing and ensuring high-quality customer service

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.  

Main responsibilities in this role: 

• Ensuring sustainability of the process and deliver in respect of agreed service level. 
• Discovering your potential by handling variety of tasks at the required level of quality and within timeframe by following guidelines/work procedures. 
• Support and independently drive various tasks which are in payments and sanction screening area.
• Creating, developing and updating documentation & procedures.   
• Representing the unit professionally in order to create good reputation of Nordea Working within international environment. 

The team have different backgrounds, areas of competence and experiences and will provide support and facilitating knowledge sharing and development in your daily work. The role is based in Łódź.  

Who you are

Your background and skills include: 

• Great communication skills in English (spoken and written on professional level).  
• Skilled in managing various systems and good with Microsoft office tools.  
• Experience working in an international team spread across multiple countries.  
• Experience working with payments or previous relevant experience would be a nice to have asset. 

It would be ideal if you also: 

• You have an ability to work independently, achieve deadlines and communicate challenges.
• You are a quick learner, eager to gain new knowledge and prepare instruction if needed.  
• You are focused on building good relation with stakeholders. 
• You have flexible approach towards changes and experience in delivering improvements as a part of a team.  

What we offer

Great working atmosphere and supportive colleagues in the team.  

Close cooperation with U.S. stakeholders, which is why the working hours for this position are 9:00-17:00 .

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 07/07/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.