IT Analyst in On-Site Support

Job ID:  27792 
  

We are looking for an IT Analyst who will perform the duties of a stock manager in On-Site Support Team 4 in Łódź, Poland. The person will be responsible for managing the stock of IT equipment in Polish Branch (Łódź, Warsaw, 3city).  

Nordea is the largest financial services group in the Nordic region and one of the biggest banks in Europe. We’re a fast changing company with big ambitions and strong focus on technology, together we’ll create the future of banking. 

While working with international teams in an inspiring work environment, you’ll have lots of opportunities to develop your skills, understand how a bank operates and advance your own career.  

About our team   
  

On-Site Support team is located in Core Operations and Infrastructure unit within Technology department. We work with global processes that impact all end users in Nordea. On-Site Support is mainly responsible for managing IT equipment, executing hardware work orders and supporting end users in resolving issues related to hardware. While performing our everyday tasks we strive to provide the best class service and deliver top quality. 

What you’ll be doing  

• Managing stock of hardware in Polish Branch (Łódź, 3city and Warsaw) which involves: ordering/receiving hardware and preparing old hardware to be returned to vendor 
• Maintaining control over our stock (laptops, PCs, monitors, printers) 
• Handling orders   
• Performing asset update 
• Participating in projects 
• Taking ownership for delivering services within the agreed service level and focusing on our end-users satisfaction 

The position is based in Łodź.  

5 days presence at the office during knowledge transfer period (approx.2 months) is expected, later on – hybrid model.  

Who you are  

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.    
  

This is the right role for you if you:

• Communicate with positive attitude to end users, colleagues and vendors to create good working climate 
• Have team working skills combined with the ability to work also independently  
• Have pro-active approach and ability to adapt to different circumstances   
• Are solution-oriented, able to make quick decisions, have good organizational skills   
• Are able to communicate with different stakeholders 

Your background and skills include: 

• Professional level English (a must) 
• Advanced Excel skills 
• Experience with databases  
• BMC Remedy/Helix is an advanatge 
• Good knowledge of computers and Microsoft products (Office 365) 
• WIN10/11 experience

What we offer  
  

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.  

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.  

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.   

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.  

If this sounds like you, get in touch!  

Next steps  
  

Submit your application no later than 28/12/2024.   
  

The recruitment process consists of the following steps:  

• Preliminary CV selection  
• Phone conversation with the recruiter  
• Online interview with the hiring leader   
• Background check   

We enable dreams and aspirations for a greater good.  

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.  

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.   

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.   

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.   

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.   

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.  

We reserve the right to reply only to selected applications.