Junior/Process Officer

Łódź, PL, 93-281

Job ID: 17686 

Join a unit in start-up phase.

Would you like to join us starting up a brand new team within Credit Services area with high ambitions for successful deliveries? We are now looking for a Junior/Process Officer who will work in Forbearance Service Unit servicing both Personal Banking and Business Banking with forbearance calculation, registration, control and monitoring.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Forbearance Services - Forbearance Service team. We add value by supporting our customer facing advisors with the forbearance process to help them make the right decisions at times, when our customers may face financial difficulties, and capture the related data. As the Junior/Process Officer, you’ll play a valuable role in centralising calculation and registration of forbearance measures and completeness controls.

What you’ll be doing:

  • Net Present Value calculation upon request from Customer Relationship Unit i.e. relationship managers.
  • Completeness controls.
  • Make sure that Forbearance Measure registration has not been missed.
  • Registration in the Forbearance Documentation Tool.

You’ll join a super interesting journey with many development opportunities in an area of high attention. The role is based in [[mfield3]] .

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have ability to work in a team (team player).
  • Have attention to detail.
  • Can clearly, precisely and positively communicate with the team and Stakeholders.
  • Have pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers.
  • Are eager to face new challenges and learn new things.

Your experience and background: 

  • Graduate of a secondary school or university.
  • English on advanced level (both written and spoken).
  • Good knowledge of MS Office tools.
  • Interest in working within financial industry.


If this sounds like you, get in touch!


Next steps

Submit your application no later than 10/06/2023. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.

Department:  Administration / Back Office / Support

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