Process Manager

Job ID: 24123 

Would you like to work in a high paced environment with passionate colleagues to optimize processes and build the future of Nordea Operations? We are now looking for a Process Manager to lead the way towards becoming a data- and process-driven organization. Together with a dedicated team of Process Specialists, Data Analysts and Automation Experts, you will drive process improvements to increase efficiency, reduce operational risk, and create great customer experiences.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. Joining us means you will have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger. 

About this opportunity
 

Welcome to the Process Management & OX team within Automation, Data & Change. We are part of Nordea Operations, which is responsible for running all of Nordea’s customer related operations and thereby supporting the Business Areas in delivering products and services to our customers. As the Process Manager, you will play a vital role in enabling the Business Areas and Operations Service Lines to benefit from end-to-end process management and operational excellence. Your team focuses on delivering services for Trading & Custody Services and Payment Services.  

What you’ll be doing:

• Own end-to-end Process Management for processes in Nordea Operations 

• Drive process improvements to increase efficiency, reduce operational risk, and create great customer experiences 

• Manage overall process performance by defining and monitoring KPI’s 

• Proactively engage and align with process stakeholders in Operations and Business Areas 

• Coordinate and drive work across process team including Process Specialists, Data Analysts and Automation Experts 

• Support maintaining Nordea’s Process Management Framework 

You’ll join a team of creative and highly-skilled professionals, passionate about driving business value through end-to-end process management. We work in a hybrid model combining office presence with the opportunity to partially work remotely. The role is based in Gdansk, Lodz, Tallinn or Helsinki.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Have excellent analytical skills and a structured way of working 

• Are self-driven, proactive and act as a team player 

• Have strong stakeholder management  and communication skills  

• Like to learn and continuously improve 

• Are interested in financial services products and processes 

Your experience and background: 

• Bachelor's or Master’s degree within Business, Technology or equivalent 

• Relevant working experience in end-to-end Process Management 

• Strong business understanding and a successful track record of implementing end-to end process improvements  

• Working experience in Financial Services or Consulting is a plus 

• Excellent written and spoken English

If this sounds like you, get in touch!

Next steps
 

Applications will be reviewed on an ongoing basis. Please submit your application no later than 05/01/2025.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.  

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.   

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.