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Process Officer within Mortgage Lending

Łódź, PL, 93-281

Job ID: 7264 

Would you like to to join team Mortgage Lending NO? We are now looking for a Process Officer to be part of the team responsible for Household Lending Services for Norway.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Mortgage Lending NO 1 team. We add value by delivering the highest quality services to our customers. As the Process Officer you’ll play a valuable role in delivery building friendly and effective environment within our team.

What you’ll be doing:

  • Working with collaterals and documents
  • Updating, supervising and approving data in banking systems and applications in accordance to the procedures and regulations
  • Taking care of creating and updating process documentations and procedures
  • Communicating and cooperating with internal stakeholders and other bank representatives
  • Building and maintaining professional relationship with external and internal stakeholders and customers
  • Collaborating across borders with colleagues in branches of the Nordea Group in Norway
  • Working with internal and external applications
  • Working with procedures to meet customers’ needs, as well as ensuring sustainability of the processes and delivering with respect to agreed service level
  • Identifying and proposing improvements within own area of responsibility, to improve process efficiency and reduce risk and cost (LEAN methodology)
  • Analysing and assessing risks
  • Working based on full-time job contract

You’ll join a team of professionals focused on collaboration and delivering with a good an supportive atmosphere.The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Are focused on details and have ability to prioritize tasks
  • Possess great organizational and interpersonal skills
  • Will work as a team player in an International Team
  • Have a good communication skills and ability to communicate in English
  • Are a fast learner with analytical mindset
  • Are open-minded and able to working proactively and independently

Your experience and background: 

  • Practical knowledge of MS Office tools
  • English language skills on advanced level, enabling professional communication in speech and writing
  • Very good communication skills


If this sounds like you, get in touch!


Next steps

Submit your application no later than 06/07/2022. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (

We reserve the right to reply only to selected applications.

Department:  Administration / Back Office / Support

Learn more about us

Learn more about us

How we recruit

Who we are

Sustainability in Nordea

Our purpose and values


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