Process Officer/Process Specialist

Job ID: 23588 

Would you like to work with payments Specialists or become one in the future? Would you like to develop your knowledge around payment services and get closer to the world of banking? We are now looking for a new member to join our team.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re a large employer in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the newly established International Corporate Branch Support Team. We add value by ensuring that Nordea customers can seamlessly conduct their business by supporting them in payment processes. As the Process Officer/Process Specialist in ICB Support Team, you’ll play a valuable role in providing the daily services to our customers from New York Branch.

What you’ll be doing:

• Ensuring sustainability of the process and deliver in respect of agreed service level.
• Actively gaining process knowledge to provide required service level.
• Handling routine tasks at the required level of quality and within timeframe by following guidelines/work procedures Identifying and proposing improvement areas within own area of responsibility to improve process efficiency, and to reduce operational risk and cost.
• Creating, developing and updating documentation & procedures.
• Representing the unit professionally in order to create good reputation of Nordea Working within international environment.

You’ll join a high skilled team, collaborate with our stakeholders in the international finance industry and increase your knowledge with the Banking sector. You will be involved in variety of tasks and projects providing high performance for various business areas which create Nordea Future Banking industry. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To succeed in this role, we believe that you are a person that:

• Can maintain a high focus on quality and is able to work under pressure.
• Have a high level of engagement, sense of ownership and proactiveness.
• Is a quick learner, eager to gain new knowledge and prepare SOP’s if needed.
• Focus on building good relation with stakeholders.
• Have analytical mindset, high attention to details, positive drive and can-do attitude.
• Have flexible approach towards changes and experience in delivering improvements as a part of a team.
• Is eager to work  in afternoon hours.

Your experience and background:

• Great communication skills in English (spoken and written on professional level).
• Skilled in managing various systems and good with Microsoft office tools.
• Experience working in an international team spread across multiple countries.
• Experience working in banks or financial institutions would be an advantage.
• Experience working with payments or having an accounting / business background would be an advantage.
• University degree and previous relevant experience would be an advantage.

What we offer you:

• We offer stable employment in a multinational environment.
• Flexible working hybrid model (2 days from office/ 3 days from home).
• Great working atmosphere and supportive colleagues.
• Other benefits: life insurance (Generali), sports card, medical healthcare, PPE (Employee Pension Program), WorkSmile platform, Christmas & Easter & holiday subsidy, reimbursement for glasses.

If this sounds like you, we look forward to welcoming you to the team!

Next steps

Submit your application no later than 09/05/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.