Process Specialist

Job ID: 5384

Join Our Connected Clients Data Maintenance Team!

We are looking for a dedicated and proactive Process Specialist (temporary position with the option to extend the term) to join our Connected Clients Data Maintenance (CCDM) team. In this dynamic role, you will work collaboratively with multiple cross-functional teams to bring this project to life and ensure its successful implementation.

About our team

As our new team member, you'll play a valuable and integral role in supporting and developing aspects of this project.

This is a opportunity to be part of a transformative initiative where your contributions will directly impact the success of our operations. You'll have the chance to grow professionally, collaborate with talented colleagues, and make a real difference in how we serve our clients. 

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.  

Main responsibilities in this role: 

• Proactively gaining process knowledge to provide required service level
• Handling routine task at the required level of quality and within time frame following guidelines/working instructions 
• Work closely with team members and stakeholders across different departments to coordinate efforts, share knowledge, and achieve common goals
• Respond to and resolve support tickets in a timely and efficient manner, ensuring high-quality service delive

Who you are

This is the right role for you if you are/have:

• Are a fast learner
• Can plan your daily work and execute tasks with high quality
• A strategic ability to see what needs to be done, both in the short and long term, with a solution mind-set 
• Excellent communication and interpersonal abilities
• Ability to work both independently and as part of a team
• A courage to share own opinions and come up with own ideas
• An ability to communicate effectively across all levels of organization

Your background and skills include: 

• English on good communicative level (at least B1+)
• All financial/banking background will be a welcome plus
• Advanced knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 22/07/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

For candidates in Poland: Please include permit for processing personal data in CV as following:
 
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.
 
The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.
 
We reserve the right to reply only to selected applications.