RPA Process Controller

Łódź, PL, 93-281

Job ID: 14637 

Robotics Process Automation (RPA) Controller, Łódź

Would you like to join a team of RPA and IT professionals working in a fast-paced and creative environment to deliver the best possible automation experience? We are now looking for an RPA Controller to supervise robots via daily monitoring, virtual resources management and incident resolution.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, one of Poland’s largest employers. You’ll work with skilled, international teams in a bright, modern office with us. The lively and collaborative atmosphere offers opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Robotics Operation team in the Business Process Automation unit. We add value by ensuring that Nordea keeps working, supports business teams and helps Nordea deliver on our commitments to customers and regulators. As an RPA Process Controller, you'll play a valuable role in keeping robots functional and value-adding.  

What you’ll be doing:

  • Monitoring and scheduling automated processes.
  • Managing robotic infrastructure and resources (licenses, user IDs, VDI’s).
  • Coordinating resolution of incidents and problems.
  • Handling inquiries from robotic stakeholders.
  • Collaborating closely with RPA projects on the delivery and testing of new robots.
  • Participating in various improvement and change initiatives (e.g. RPA platform upgrades, migrations).

You will join a team of experienced RPA and IT Operations professionals, who are passionate about their work, show collaboration daily, take ownership of their duties, and have the courage to speak up to continuously improve how we work.


The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Can maintain a high focus on quality and ability to work in a high-paced ever changing environment.
  • Have a high level of engagement and sense of ownership.
  • Enjoy working collaboratively instead of individually.

Your experience and background: 

  • Professional communication and English skills.
  • Analytical problem-solving mindset.
  • Having an eye for detail while still seeing the big picture.
  • General interest in automation and technology.
  • Technical support experience, e.g. IT service desks, is an advantage but not a requirement.
  • RPA experience, e.g. Blue Prism, would be a great asset.


If this sounds like you, get in touch!


Next steps

Submit your application no later than 18/12/2022. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (nordea.com)

We reserve the right to reply only to selected applications.

Department:  Business development / Product and Service develop

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