Senior Customer Insight Analyst / Customer Insight Analyst to TCS Data and Reporting Solutions

Łódź, PL, 93-281

Job ID: 16322 

Would you like to work in the area between IT and business, extracting data from various databases, analyse what you have retrieved and present your findings to different Business units? We are now looking for a new colleague, that see a challenge as an opportunity to learn and also share knowledge between other team members.         

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re a large employer in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us. 

About this opportunity


Welcome to TCS Data and Reporting Solutions team. We retrieve data from various databases by writing SQL scripts and present the data in our reporting tool or PowerBI dashboard. We support various Business units by writing VBA codes to reduce manual processes. As a team member, you’ll play a valuable role in understanding Business requirements and in dialog with requester deliver what is needed.

What you’ll be doing:

  • Working closely with Business and understanding their requirements.
  • Looking into different databases, retrieve needed data on time and deliver it in right format/visualization.
  • Writing/optimizing SQL scripts.
  • Analysing of data from different sources.
  • Presenting/visualization of data.
  • Contributing to continuous improvement.

You’ll join a team, with high focus on constant improving and knowledge sharing. The role is based in Łódź.

Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

Your experience and background:

  • You have experience in working with SQL and databases.
  • Knowledge or an experienced user of Power BI.
  • Knowledge about VBA is an asset.
  • You have the ability to communicate with stakeholders on all levels.
  • You are good at documenting, tracking and structuring tasks.
  • You are self-driven person, enjoying interaction with other colleagues and working in cross-country team.
  • You are detail oriented person with problem solving mindset.
  • Fluency in English (professional level).


If this sounds like you, get in touch!


Next steps

Submit your application including resume and a cover letter in English no later than 25/06/2023. Interviews will be held continuously. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Department:  Analyst

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