Senior Service Operations Officer

Łódź, PL, 93-281

Job ID: 23465 

Would you like to develop your career in the field of capital markets and work in a committed, enthusiastic team? We are now looking for a Senior Service Operations Officer to take care of transactions, trades, and enquiries of our clients in Global settlement area.

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the Securities Settlement DK team. We add value by  providing global custody services in all major financial markets in the world, i.e. clearing, settlement and safekeeping of domestic and foreign securities for clients in Denmark. As the Senior Service Operations Officer, you’ll play a valuable role in close cooperation with sub-custodians and custody service to provide the best service to our clients.

What you’ll be doing:

  • Daily settlement of global securities.
  • Investigating, amending and matching transactions that have not settled automatically.
  • Investigating and resolving discrepancies between Nordea and custodian’s accounting books both cash and securities (reconciliation of securities).
  • Inputting, monitoring and settling transfer instructions.
  • Supporting internal stakeholders regarding securities settlement topics (second line in customer service model).

You’ll join an enthusiastic, showing ownership and passion team. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Love learning and trying new things , and you’re excited about bringing your ideas to the table.
  • Are honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others.
  • Are passionate about doing a great job.

Your experience and background:

  • Good knowledge of English language, both verbal and written.
  • Analytical and strong problem-solving and organizational skills.
  • Attention to detail, and clear and concise communication skills.
  • Pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers.  
  • Finance related university degree or equivalent professional experience.


If this sounds like you, get in touch!


Next steps

Submit your application no later than 20/06/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.


Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Department:  Administration / Back Office / Support

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