Senior Service Operations Officer

Job ID: 28224 
 

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Investment Product Services team. We add value by executing and improving operational processes within selected investment products, with the ambition to continuously deliver ever better experiences for our customers. As Senior Service Operations Officer you’ll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.  

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

What you’ll be doing: 

• Lead the team in how to ensure that the processes in scope are executed in a timely manner with high quality 
• Take ownership of stakeholder collaboration in the various business areas in the organization with focus on investment products 
• Driving how to best support the team with how to work with improvements and documentation of our processes including relevant risk assessments. 
• Take lead on the overall collaboration structure towards colleagues within Investment Product Services and in other parts of Nordea to solve issues 
• Instruct how to drive projects within our teams' and units' scope including relevant stakeholders 

Your experience and background: 

• At least have 3 years relevant banking experience 
• Have great communication skills in English, verbally and written 
• Have an analytical mindset, likes to investigate and can connect dots to create a bigger picture 
• Like to take responsibility to learn new things, not waiting for tasks to be assigned to you 
• Are a strong Team player with a flexible and open mind-set 
• Feel comfortable in dynamic and changing environment 
• Your experience and background:  
• Finance-related university degree or equivalent professional experience  
• An interest in investment products 
• Excel and macro knowledge is a must 

If this sounds like you, get in touch!

Next steps

Submit your application no later than 20/01/2025. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

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