Senior / Service Operations Officer in Asset Services - Own Holdings

Job ID: 25396

Would you like to make a significant impact in capital markets operation?

We are now looking for a Senior / Service Operations Officer to act as a sparring partner to customers and stakeholders, ensuring the smooth and efficient operation of capital markets products for Nordea and our valued customers.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

About this opportunity

Welcome to the Asset Services - Own Holding team. We add value by ensuring the seamless execution of income and corporate action services on proprietary holdings and securities lending.
 

As the Senior / Service Operations Officer, you’ll play a key role in driving efficiency, reducing operational risks, and supporting the development of new products and services. You will closely collaborate with custodians, brokers, agents, middle office, front office, and other back office teams in the value chain to ensure seamless operations and exceptional service delivery.

What you’ll be doing:

• Engaging in professional dialogue with customers to understand and support their needs, building positive relationships
• Independently and collaboratively perform daily tasks and services, ensuring low operational risk and timely execution

• Investigating, amending and matching transactions that have not settled automatically
• Investigating and resolving discrepancies between Nordea and custodian's accounting books both cash and securities (reconciliation of securities and corporate actions)
• Creating/changing Standard Settlement Instruction
• Facilitating global income, mandatory and voluntary corporate actions for proprietary holdings and securities lending
• Managing market claims for proprietary holdings
• Taking part in various projects (implementing both banking legislation and process changes)

• Prioritizing and challenging activities to deliver top-tier service to partners and customers
• Acting as a role model, contributing to a positive and constructive working environment
• Proactively sharing knowledge and ideas within your value chain to continuously improve the performance of the unit

You’ll join a team dedicated to excellence in capital markets services. The role is based in Łódź, Poland.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Demonstrate a deep understanding of the value chain and take ownership to effectively support customer needs
• Adapt well to changing circumstances, accepting new ideas and change initiatives with a positive attitude
• Thrive in high-pressure environments, maintaining a positive outlook and viewing feedback as an opportunity for growth
• Show enthusiasm, drive, and determination to achieve personal and professional goals
• Work systematically and methodically, ensuring high standards of quality and productivity
• Communicate proactively, listen and consult others to build strong working relationships. Proactively share knowledge and ideas to continuously improve the performance of the team and unit

Your experience and background:

• Strong experience in handling income and/or corporate action services will be an asset
• Comprehensive use of Calypso environment might be useful
• Proficiency in Excel, including pivot tables, advanced functions for data analysis and reporting
• Professional level proficiency in spoken and written English
• Proven ability to identify discrepancies and take timely action to minimize operational risk
• Track record in driving process and product development for cost efficiency and outstanding execution

If this sounds like you, get in touch!

Next steps

Submit your application no later than 30/09/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.