(Junior) Process Officer with Danish (or Norwegian) Language

Job ID: 27459 

We are now looking for a (Junior) Process Officer with Danish (or Norwegian) Language. Don’t miss this great opportunity to co-create the new customer journey landscape for our Danish customers. 

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Tricity Services team. We add value by delivering high quality services to our customers. As the (Junior) Process Officer with Danish (or Norwegian) Language, you’ll play a valuable role in supporting and developing the team. Creating great customer experiences.

What you’ll be doing:

• Contributing to the general Offboarding & Estates Services' strategic initiatives 
• Delivering on time and with high quality with strong focus on risk and compliance 
• Taking care of effective cooperation and transparent communication in Danish and English with relevant stakeholders
• Optimizing banking processes 
• Focusing on continuous improvements to ensure most efficient operations

You’ll join the DBS Denmark team. The role is based in Gdańsk; Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you are/have:

• Ability to see what needs to be done, both in the short and long term, with a solution mind-set
• Solution oriented, can-do approach in dealing with challenges
• Courage to share own opinions and come up with own ideas
• Openness to drive, implement and enable others to change and improve things around
• Strong skills in building partnership relations with stakeholders
• Focus on delivering high quality service to customer

Your experience and background: 

• Advanced level of Danish or Norwegian and English (spoken, written)
• Excellent communication skills on different business levels with ability to build partnership business relations
• Knowledge about Lean and continuous improvements
• Knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)
• Preferable previous experience in a back-office position

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 17/01/2025. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.