Head of Supplier Performance Management

Gdańsk, PL, 80-309 Stockholm, SE, 112 51 Warszawa, PL, 02-460 Gdynia, PL, 81-537 Tåstrup, DK, 2630

Job ID: 14136 


Do you know how to inspire a team and do you like to work with strategy, suppliers and performance? Then don’t let this chance pass you by. We’re looking for a Head of Supplier Performance Management, who can continue driving the ambitious journey we’re on by taking performance management of Nordea’s external Technology suppliers to the next level.


This is an opportunity for you to join an international team of IT Service management specialist who ensures that our external Technology suppliers provide maximum value to Nordea by delivering stable IT services with agreed performance level and within risk appetite. 


At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting these requirements with our solutions. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 


Your future responsibilities


Welcome to Supplier Performance Management team. We add value by measuring and improving supplier performance by implementing various reporting solutions and governance around Nordea’s prioritized external suppliers.


What you’ll be doing:

  • Leading and mentor a team of 10 highly qualified professionals to improve the productivity and maturity in their operational support.
  • Ensuring Nordea’s external suppliers’ contractual SLAs are measured and managed for consistent performance.
  • Being responsible for maturing and implementing required processes and activities that are needed to monitor the supplier performance.
  • Ensuring supplier services are delivered according to Nordea’s security requirements.
  • Working with different stakeholders and supporting suppliers in delivering the required services for Nordea.
  • Standardizing the performance management and reporting for all Critical suppliers.
  • Acting as an SMEs in Supplier governance meeting and facilitating the discussion related to supplier performance (if needed).
  • Supporting Nordea project teams during procurement process and providing required inputs from supplier performance management aspect.


You will join a team where people are the most important and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work. The role is based in Sweden, Poland or Denmark.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you to share with us. You’re collaborative, communicative, dependable, willing to speak up – even when it’s difficult – and committed to empowering others.


To succeed in this role, we believe that you:

  • Have prior working experience with external Technology suppliers.
  • Have the ability to work both independently and as part of a team.
  • Possess ability to adapt in changing situation.
  • Are familiar with IT Operations and Software development working model.
  • Are self-driven and you can prioritize your work.
  • Have strong communication and interpersonal skills.
  • Are able to manage team members located in different countries.


Your experience and background:

  • Familiar with international collaboration and multicultural working environment.
  • Ability to  work with multiple Suppliers, internal and external stakeholders.
  • Familiar with supplier contract SLAs and compliance requirements.
  • Negotiating and decision making skills based on data/analysis.
  • Risk management knowledge.
  • Reporting knowledge for management team / leadership team.
  • Excellent written and spoken English communication skills.


What we offer

The position is part of the management team in Technology Supplier Management and both your peers and those reporting directly to you are professionals with various competence from IT Operations, Procurement and Supplier management.


We have an informal tone, practical approach and a joint ambition to always do better - people really enjoy working in our team, welcome to join us!


Next steps

Submit your application no later than 10/12/2022.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Only for candidates in Sweden - for union information, please contact Finansförbundet at finansforbundet@nordea.com or SACO at SacoNordea@nordea.com


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.


Please include permit for processing personal data in CV as following (only for candidates from Poland): 


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://www.nordea.com/Images/33-355365/nordea-com-careers-job-pl-en.pdf

Department:  Leadership Roles

Learn more about us

Learn more about us

How we recruit

Who we are

Sustainability in Nordea

Our purpose and values