ITSM Operational Quality Specialist

Gdańsk, PL, 80-309 Warszawa, PL, 02-460 Łódź, PL, 93-281

Job ID: 17535 

Helix Operational Specialist


Would you like to support in developing and delivering sustainable solutions for Nordea stakeholders? We are now looking for an “Operation Quality Specalist” to join a team of developers and specialists in building and integrating new capabilities for our ITSM tooling suite.


At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 


About this opportunity


Welcome to the ITSM Tooling & Integration team within Core Operations. We add value by providing tooling which supports our ITSM processes. As an Operation Quality Specialist, you’ll play a valuable role in ensuring that we make the best use of our ITSM toolkit, enable our the ITSM processes, and collaborate closely with with our stakeholders to implement sustainable, lasting solutions.


What you’ll be doing:

  • BMC Remedy/Helix Life Cycle management.
  • Interacting with other developers, teams and stakeholders to create compliant and lasting solutions.
  • Troubleshooting, identifying, and resolving both business and technical issues.
  • Collaborating with the vendor support teams in order to solve complex issues or challenges.
  • Improving performance of applications and automation.


What we offer


Tooling & Integration is a team of 16 people, based out of Denmark, Sweden, and Poland. We work in different value streams – in an agile setup – priortizing key requirements and deliveries based on our product roadmap. Our team consists of Application owners, providers, specialists and developers. We are working in a hybrid setup, with flexible working conditions. English is the main working language and a focus on self-development and wellbeing is key. You’ll join an amazing team of passionate and empowered individuals looking to create real value across the organziation.


The role is based in Copenhagen, Stockholm, Gdynia, Gdansk or Warsaw.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Experience working with Remedy/Helix ITSM Suite or similar ITSM Tools.
  • Understanding of ITSM lifecycle management.
  • Innovative, direct and bold.
  • Excellent communication and collabortion skills.


Your experience and background:  

  • Strong technical skills, including troubleshooting and debugging.
  • Good understanding of ITSM processes.
  • Good understanding of ITIL framework.
  • Fluency in English.


If this sounds like you, get in touch!


Next steps

Submit your application no later than 11/06/2023. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Department:  IT/Technology