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Leader of Managed Services

Gdańsk, PL, 80-309 Gdynia, PL, 81-537

Job ID: 10662 


Would you like to lead a team of experts running Nordea’s cutting edge IT services? We are now looking for a Technology Execution Lead to do just that.


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 


About this opportunity


Welcome to the Group Functions Technology Execution team. As the Functional Lead, you’ll play a valuable role in providing our customers to the best banking in the world.


What you’ll be doing:

  • Leading a team of consultants taking responsibility for delivering a strong business result and driving the functional excellence
  • Providing technical expertise on complex technical issues and also guiding your team members in solving technical problems in your area
  • Being a member of a Management team and being responsible for understanding the underlying business drivers. You will be managing boundaries between your unit and relevant part of the organisation
  • Making and implementing operational plans and setting concrete targets for the extended team
  • Implementing and optimising processes, products and concepts, and facilitating continuous improvements, hence also delivering on simplification
  • Handling risk issues and ensuring compliance with regulatory and governance requirements
  • Providing timely and well-documented feedback, coaching, assessing performance, holding consultants accountable for their deliveries, communicating and showing direction to enable consultants to cooperate and execute
  • Travel is expected occasionally


You’ll join a growing team where professionalism, team work and continuous learning are appreciated. The role is based in Gdańsk.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you have:

  • A strong technical and leadership background
  • Experience in Data warehousing & Business intelligence domain
  • Experience in IBM Datastage
  • Experience managing ITIL Service transition processes (incl. change management)
  • Focus on continues improvement of service provided by the team
  • Experience managing ITIL Service operation processes (incl. event management, incident management, problem management, request fulfilment)
  • Basic knowledge of cloud concepts (AWS)
  • Snowflake knowledge is a good to have skill
  • Are creative and innovative with strong problem-solving skills
  • Experience in working international and with multicultural awareness


Your experience and background:

  • Bachelor's degree
  • Excellent communication skills with very good level of English 
  • Good organisational skills


If this sounds like you, get in touch!


Next steps


Submit your application no later than 01/07/2022


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Department:  IT/Technology

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