Student in Nordea (System Support Specialist)

Job ID: 2145

We are looking for students to join us in Risk Applications and Data team as a student providing risk system support in one of the leading Nordic banks. 

About our team

Meet the Group Risk Office team. Our role is to add value by general support to Group Risk and for this specific position you’ll play a key role in strengthening the impact of technology, advanced analytics and AI on the world of risk management, improving our overall risk management and efficiency. Our team is located in Copenhagen, Gdynia, Helsinki, Stockholm and Estonia. You will be part of a well-established and highly motivated team.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.  

What you’ll be doing

Your main responsibilities would be to:

• Triage incoming tickets, resolve low‑complexity cases, and route process‑ or technical‑specific topics to the appropriate experts.
• Guide users toward self‑service solutions and clear documentation where applicable.
• Maintain and improve the Central Knowledge Library used by end‑users
• Continuously improve the support ticketing system built on Microsoft Power Apps, used as the single-entry point for our non financial risk systems support.
• Design, maintain, and optimize Power Automate flows supporting ticket lifecycle management, notifications, approvals, and escalations.
• Monitor ticket trends, volumes, and resolution patterns to identify recurring issues and improvement opportunities.
• Contribute to support reporting and insights, enabling prioritization of system and process improvements.

Who you are

This is the right role for you if you are proactive, creative and eager to learn. You are comfortable working with a diverse team of people and taking on various tasks depending on what's currently needed - our working environment is dynamic and fast-paced, requiring hands-on and pragmatic approach to problem solving.

Your background and skills include:

• You have started (at minimum) the third year of studies in Business, Information Systems, Computer Science or similar.
• Ability to build, configure, and maintain applications build using Microsoft Power Apps and build and maintain workflows for notification approvals and escalations in Power Automate.
• Strong customer‑centric mindset with ability to communicate clearly and patiently.
• Ability to collaborate with cross‑functional teams across process and technical domains.
• Structured, proactive, and solution‑oriented with strong prioritization skills.
• Analytical mindset for spotting trends and identifying opportunities for improvement.

It would be ideal if you also:

• Have experience or interest in conversational support, chatbots, or AI‑assisted self‑service using Microsoft Copilot Studio.
• Familiarity with ticketing systems, knowledge bases, and multichannel support tools

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 14/04/2026. For more information, you’re welcome to contact manuel.sineriz@nordea.com 

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

If you are an external consultant interested in this role and wish to apply please contact the hiring people leader for separate instruction on how to apply.

For candidates in Poland: Please include permit for processing personal data in CV as following:
 
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.
 
The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.
 
We reserve the right to reply only to selected applications.