Technical Support Specialist with Finnish language

Job ID: 22160 

We are looking for passionate and customer-centric Technical Support Specialists to strengthen the CM Technical Customer Support team.

This is an opportunity for you to work with dedicated and skilled people in Cash Management and work closely with the largest corporate customers in Nordea, making their experience of Nordea and our services as great as possible.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the CM Technical Customer Support FI team. We add value by CM Technical Customer Support. We add value by providing technical support to all major corporate clients in the Cash Management solutions and provide payment support to customers in transactions and file transfers. As the Technical Support Specialist with Finnish language, you’ll work closely with the large corporate customers in Nordea, guiding them in the Nordea Cash Management solutions, solving issues and working pro-actively to improve the customer experience.

What you’ll be doing:

• Daily problem resolution related to Nordea Cash Management solutions 
• User guidance in Cash Management solutions and promotion of updated services 
• Incident handling & pro-active customer communication
• Customer Training in Nordea solutions
• Facilitate smooth file transfers

You’ll join a vibrant team with passionate, collaborative and positive colleagues that has vast experience of Cash Management and always has the Customers best in mind. The role is based in Gdańsk.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Are passionate about customer service and have a positive mindset  
• Have excellent team working skills and high level of flexibility
• Large technical interest and problem-solving skills

Your experience and background:

• Experience in payment and cash management - preferably experience of Nordea Cash Management solutions
• Curious and eager to learn and share new things
• Experience working with corporate customers is an advantage
• Professional communications skills - including professional skills in English & Finnish (C1/C2 level)
• Ability to travel to Finland in order to participate in job training 

If this sounds like you, get in touch!

Next steps

Submit your application no later than 15/05/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.