IT Supplier Performance Lead / Expert

Job ID: 25718 

Your future responsibilities

Welcome to Supplier Management Strategy & Analytics team! We monitor and optimize supplier performance for Technology suppliers. We are part of Technology Supplier Management and work closely with internal and external stakeholders to provide the oversight and management of Nordea’s business relationships with ICT (Information and Communication Technology) service providers.

You will join an international team where people are the most important, and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work. The role is based in Poland (Gdynia) or Sweden (Stockholm). In our team we follow hybrid model of working (1 or 2 days office presence, depending on the location).

What you will be doing

•    Acting as Subject Matter Expert / Capability Lead for IT supplier performance management area, setting direction and defining standards to ensure alignment with the overall Technology strategy and objectives
•    Developing and implementing processes, standards and procedures for central IT supplier performance management, ensuring proper documentation / work instructions, reporting and tools set-up
•    Guiding and supporting Performance Managers with the common ways of working and standards – providing focused leadership and direction
•    Representing IT supplier performance capability, being SPOC (single point of contact) for other business units, procurement and regulatory authorities
•    Reassessing and enhancing existing performance measures to ensure their effectiveness and alignment with changing business needs and risks, addressing gaps or areas for improvement
•    Driving and coordinating change and quality improvements across IT supplier performance area, implementing industry best practice and development initiatives
•    Supporting supplier agreement negotiations with a focus on IT performance metrics and consistent measurement and reporting, recommending relevant solutions and controls
•    Collaborating with external (regulators, audit) and internal (technology, security) stakeholders to establish and implement well-defined performance expectations in line with the overall business objectives and risk tolerance
•    Implementing and ensuring adherence to DORA (Digital Operational Resilience Act) performance requirements towards Nordea’s ICT third-party service providers

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in Nordea being at our best – and that we hope you share with us. You’re collaborative, communicative, dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

To succeed in this role, we believe that you:

•    Have excellent communication and interpersonal skills to build and maintain relationships with colleagues and stakeholders 
•    Proactively seek information to comprehend situations and expectations in order to get things done
•    Have good negotiations skills and capability to resolve challenges in a diplomatic and professional manner
•    Are solution-oriented with a can-do attitude 
•    Are a team player who can work effectively in a cross-functional team
•    Are highly motivated, action-oriented and committed to achieve targets with a problem-solving mindset
•    Can guide, coach and train others in an engaging manner

Your experience and background:

•    ITIL and IT Service Management knowledge and experience
•    Familiarity with service level management and performance management methodologies, incl. SLAs and KPIs
•    Understanding of IT environment, IT operations and IT related processes
•    Experience and excellent skills in documenting IT and Business processes
•    Prior experience in IT Supplier Management or IT Service Management roles
•    Ability to supervise Performance Management projects and direct cross-functional teams
•    Proven ability to manage stakeholders at all levels of the organization and across multiple countries
•    Previous experience in a regulated industry, such as finance, is beneficial
•    English fluency

If this sounds like you, get in touch!

Next steps

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

For candidates from Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.

For candidates from Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.