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IT Analyst / Senior IT Analyst (in GPE), Helsinki or Gdansk

Helsinki, FI, 00500 Gdańsk, PL, 80-309

Job ID: 5026 

IT, Applications, Global Payment Engine.


Would you like to be running some of Nordea’s cutting edge IT services? We are now looking for an IT Analyst / Senior IT Analyst to do just that.


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.

About this opportunity


Welcome to the GPE and Open Banking team. We add value by providing payments related global services to Nordea’s customers. As IT Analyst / Senior IT Analyst you’ll play a valuable role in giving our customers access to the best banking in the world.


What you’ll be doing:


  • When deploying fixes, preventive changes or minor enhancements, you check that the developers and testers have prepared the change, you plan and schedule the deployment steps and you coordinate the actual deployment and verify that the deployment was successful. You may also be performing the deployments and planning and executing tests
  • When a new application or a major upgrade is needed, you will be co-operating with development project. You will review requirements and designs to make sure that they will result in easy to maintain solution, receive training and documentation, contribute to go-live rehearsals and in the deployment and, finally, take responsibility of running the production
  • When a production incident occurs: You will collect system logs, monitoring data and other information, you will estimate the impact, invoke more support staff if needed, propose solutions and verify that the IT service has been recovered and restored
  • Continuously improving the IT service that we provide: You participate in root cause analysis meeting after incidents and propose preventive measures to avoid recurrence, you identify ways to improve production stability and efficiency and you participate in discussions on how we can improve our tools, processes and daily practices


The Senior IT Analyst is a technical expert for the applications assigned. The Senior IT Analyst is expected to support in any technical issues with the assigned applications in production. The Senior IT Analyst is also expected to provide expertise to the development team when new functionalities are built on top of the existing applications.


IT Analyst / Senior IT Analyst is responsible for:


  • Having in-depth knowledge of the applications they support and contribute to all processes related to maintenance and operations.  Application specific training will be provided
  • Have knowledge to understand the technical impact of an incident and prioritize maintenance work accordingly
  • Work in close collaboration with other stakeholders from the inception of a project/change till the time it is live in production


Work includes occasional overtime and may include on-call duties. You’ll join a growing team where professionalism, team work and continuous learning are appreciated. The role is based in Helsinki or Gdansk.

Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:


  • Have good working knowledge of how IT systems are deployed and how monitoring and logging is used when running critical systems in production
  • Are experienced in incident handling, problem management and change management; preferably using ITIL framework
  • Have worked previously in banking or with payments and accounts
  • Are familiar with some of  the infrastructure or middleware technologies that our applications use such as Weblogic, SQL databases, Kafka and knowledge of automation and testing tools
  • You are eager to always learn more
  • Fluent in English, both written and spoken


Your experience and background:


  • You have a formal degree in Information Technology or several years of equivalent work experience.

If this sounds like you, get in touch!


Next steps

Submit your application no later than 28/02/2022. For more information, you’re welcome to contact Heli Nivala, heli.nivala@nordea.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.


For Polish candidates: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (nordea.com)

We reserve the right to reply only to selected applications.

Department:  IT/Technology

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