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IT Analyst / Senior IT Analyst in Open Banking, Helsinki

Helsinki, FI, 500

Job ID: 5566 


IT, Applications, Open Banking


Would you like to be running some of Nordea’s cutting edge IT services? We are now looking for an IT Analyst / Senior IT Analyst to do just that.


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 

About this opportunity


Welcome to the GPE and Open Banking team. We add value by providing payments related global services to Nordea’s customers. As IT Analyst / Senior IT Analyst you’ll play a valuable role in giving our customers access to the best banking in the world.


What you’ll be doing:

  • When deploying fixes, preventive changes or minor enhancements, you check that the developers and testers have prepared the change, you plan and schedule the deployment steps and you coordinate the actual deployment and verify that the deployment was successful.
  • When a new application or a major upgrade is needed, you will be co-operating with development project. You will review requirements and designs to make sure that they will result in easy to maintain solution, receive training and documentation, contribute to go-live rehearsals and in the deployment and, finally, take responsibility of running the production
  • When a production incident occurs: You will collect system logs, monitoring data and other information, you will estimate the impact, invoke more support staff if needed, propose solutions and verify that the IT service has been recovered and restored.
  • Continuously improving the IT service that we provide: You participate in root cause analysis meeting after incidents and propose preventive measures to avoid recurrence, you identify ways to improve production stability and efficiency and you participate in discussions on how we can improve our tools, processes and daily practices.


The Senior IT Analyst, is a technical expert for the applications assigned. The Senior IT Analyst is expected to support in any technical issues with the assigned applications in production. The Senior IT Analyst is also expected to provide expertise to the development team when new functionalities are built on top of the existing applications.

IT Analyst / Senior IT Analyst is responsible for:

  • Having in-depth knowledge of the applications they support and contribute to all processes related to maintenance and operations. Application specific training will be provided
  • Have knowledge to understand the technical impact of an incident and prioritize maintenance work accordingly.
  • Work in close collaboration with other stake holders from the inception of a project/change till the time it is live in production.


Work includes occasional overtime and on-call duties. 


You’ll join a growing team where professionalism, team work and continuous learning are appreciated. The role is based in Helsinki.

Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Have good working knowledge of how IT systems are deployed and how monitoring and logging is used when running critical systems in production.
  • Are experienced in incident handling, problem management and change management; preferably using ITIL framework
  • Have worked previously in banking or with payments and accounts (nice-to-have quality but not mandatory).
  • Are familiar with some of  the infrastructure or middleware technologies that our applications use such as Docker, Kubernetes, SQL databases and Oracle Service Bus integrations. You will not be running or maintaining these technologies in production but you will be working with people who do. (Nice-to-have quality but not mandatory).
  • You are eager to always learn more


Your experience and background:  

  • You have a formal degree in Information Technology or several years of equivalent work experience.


If this sounds like you, get in touch!


Next steps

Submit your application no later than 31/07/2022.  For more information, you’re welcome to contact Piotr Potega +48 501 275 195.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  IT/Technology

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