IT Senior Operation Specialist

Job ID: 5511

Would you like to challenge yourself in an inspiring and sometime quite demanding work environment with excellent colleagues? We are now looking for an IT Operation Specialist to our Ops team to solve incidents, handle deployments, assist in problem management and work with other application management related tasks. You will work as a part of the Nordea Finance Operations & Technology unit where we support close to 200 applications in 5 legal entities. You will work together with colleagues from other Nordic countries and our extended delivery center in India.

In Nordea Finance, we know our customers’ and partners’ needs are demanding – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Welcome to the Ops team within Nordea Finance IT. We add value by securing that our systems are available for our internal users in addition to our external customers and partners. As the IT Operations Specialist, you’ll play a crucial role in solving incidents and problems within service level agreements, collaborate with other IT & Business subject matter experts across the company. This role is based in Finland.

What you’ll be doing:

• Handling and coordinating productions issues – solving incidents and problems tickets
• Handling and coordinate production deployments – executing changes tickets
• Handling and coordination ad hoc request from various stakeholders – service requests
• Collaborating with developers and hardware/infrastructure engineers
• Provide technical expertise on complex technical issues and also guide your team members in solving technical problems in your area
• Communicating / collaborating with variety of external vendors and internal service provider units

To succeed in this role, we believe that you:

• Are a true team player with excellent communication skills
• Take ownership and follow-through your tasks
• Enjoy working in a multi-cultural, diverse and dynamic organization
• Eager to learn new things and have an open mind for changes
• Flexible working in different shifts/Weekend whenever required
• Able to identify cause and effect relationships when troubleshooting

Your experience and background:

• Good knowledge of:
  • Cobol
  • VMS RMS system
  • Good knowledge of OpenVms operating system
  • OpenVms DCL
  • Datatrieve
  • TDMS
  • CDD for OpenVms
  • OpenVms CMS
  • TCP/IP based messages
  • ITIL Framework hands on experience on Incidents, Change and Problem tickets

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 26/08/2026. 

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us. Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

A security clearance will be performed for the person selected for this position.