IT Service Manager, Nordea Finance

Helsinki, FI, 500

Job ID: 17717 


Would you like to take the driver seat orchestrating our IT environments to provide the best customer experience? We are now looking for an IT Service Manager to take care of Nordea Finance IT services and applications.
At Nordea Finance, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 

About this opportunity


Welcome to the Service Management team. We add value by running a compliant production environment, ensuring service availability for our customers. As an IT Service Manager you will play a valuable role driving the compliancy topics across your application portfolio, work closely with the business stakeholders and collaborate with IT development.


What you’ll be doing:

  • Oversee the day to day IT service operations carried out by the technical experts, including incident, problem and change management.
  • Drive maintenance and improvement activities throughout the system life-cycle to achieve the SLA/KPI objectives, and ensure sufficient service capacity.
  • Drive application development requirements with IT development teams.
  • Ensure that the applications are compliant.


You’ll join Nordea Finance IT Operations and Technology team. The role is based in Helsinki.


Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Are true team player with excellent communication skills.
  • Take ownership and follow-through your tasks.
  • Enjoy working in a multi-cultural, diverse and dynamic organization.

Your experience and background: 

  • Bachelor's degree or equivalent.
  • Previous experience in Service Management or similar role.
  • Experienced within ITIL framework.
  • Experienced within agile frameworks and DevOps.
  • Excellent spoken and written English skills.
  • Understanding of how to manage the system life-cycle.
  • Experience within business-critical end-to-end solutions (Preferably financial domain).
  • Experience working on cross-country and multi-vendor environment.
  • Experience within Finance Company products & IT services.


If this sounds like you, get in touch!


Next steps


Submit your application no later than 14/06/2022. For more information, you’re welcome to contact Jarkko Rossi,


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered

Department:  IT/Technology