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IT Service Manager

Helsinki, FI, 500

Job ID: 10230 


Would you like to manage services and lead a team of experts running assigments for the operation and maintenance tasks in Card and Mobile Payment Applications? We are now looking for a Technology Service Manager to do just that.


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.  


About this opportunity

Welcome to the Application Engineering team. We add value by support, maintenance, deployment and automation of variety applications. As IT Service Manager, you’ll play a valuable role in providing our customers to the best banking in the world.


What you’ll be doing:


  • Managing Mobile Payment applications portfolio 
  • Providing technical expertise on complex technical issues and also guiding team members in solving technical problems
  • Leading incident, change and problem management processes
  • Maintaining system aviability and sufficient level of IT operation support 
  • Describing, implementing and optimizing processes
  • Making and implementing operational plans
  • Managing performance of the managed Service vendor
  • Handling risk issues and ensuring compliance with regulatory and governance requirements
  • Travelling is expected occasionally 

You’ll join a team in an inspiring working environment where you will have lots of opportunities to expand your skills and advance your career. The role is based in Helsinki. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.   

To succeed in this role, we believe that you:


  • Have a strong technical and leading background
  • Are creative and innovative with strong problem-solving skills
  • Have experience in working international and with multicultural awareness
  • Have experience managing ITIL Service operation processes (inc. event management, incident management, problem management, request fulfilment)
  • Have drive to achieve goals
  • Have focus on continues automatization and improvement of service provided by the team


Your experience and background:  


  • Bachelor Degree
  • Excellent communication skills with very good level of English 
  • Good organisational skills
  • Leadership in an international company
  • Preferable technical knowledge and experience in financial organizations


If this sounds like you, get in touch!

Next steps

Submit you application no later than 25/06/2022  

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are. 

Please include permit for processing personal data in CV as following: 

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Department:  IT/Technology

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