ITSM Architect

Job ID: 5004

We in Nordea are looking for a skilled and motivated architect to join our Service Management (BMC Helix) team. You will, in close collaboration with the internal product team, vendors and stakeholders drive the continuous enhancement of our product suite and help us achieve Nordea’s 2030 strategy. You will become an integral part of an engineering team building practical, compliant, high-impact AI capabilities across Nordea. You will help shape how we build, govern, and scale agentic AI in a Nordic, regulated banking context. If this speaks to you, you will be a great fit for us.  

About our team

Meet the ITSM Solution Engineering team. Our mission is to deliver the best in class enterprise service management tech to Nordea. Our team comprises of 20 members which includes ITSM architects, Release train engineers, scrum master, process & product owners, developers, testers and application & operational SMEs. We ensure smooth sailing daily operations, implement strategic enhancements and at the same time analyze and adopt new technologies in the market. We advocate decentralized decision making and we have a very flat hierarchy to encourage this. You will be empowered to make decisions yourself and drive your area with full mandate. You will be fully supported by your leaders and your talented team members who will share your passion and supplement your skills and knowledge with theirs. There is never a dull moment in this team, if you love challenges – this is the place to be.  

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

Main responsibilities in this role: 

• Drive the execution of the ITSM strategy and roadmap across a diverse product portfolio targeted towards our 2030 strategy for our product suite that includes BMC Helix, Helix GPT, AIOps, BMC ADDM/Discovery, Digital Workplace, HR LoB, and more. You will provide architectural leadership and expert guidance across these domains.
• Own and drive the adoption of new platform capabilities by monitoring market trends and proactively identifying opportunities to introduce and leverage emerging technologies within the service management landscape 
• Own and continuously improve architectural artefacts, ensuring high-quality design standards while evaluating and optimising existing implementations within Nordea.  
• Act as a key contributor in PI planning and technical discovery activities, conducting feasibility assessments, taking ownership of initiatives, and serving as the go-to technical guru for the team. 
• Foster close collaboration across teams and departments to streamline ITSM processes, enhance usability, and identify improvement opportunities. Contribute to defining and shaping product strategy in partnership with the product team. 

The role can be based in Poland (Warsaw or Tricity area) or Finland (Helsinki).

Who you are

This is the right role for you if you: 

• Are passionate about ITSM and Enterprise service management 
• Challenge status quo and not afraid to speak up 
• Think holistically and are able to understand the importance of stability, but at the same time can accommodate difficult business decisions into the tool in a sustainable way 
• Are a master collaborator that constructively maintains cross-functional partnerships. You do not shy away from difficult conversations and is a reliable teammate 
• Have a can-do attitude and can adapt well to changing priorities  

Your background and skills include: 

• You are a seasoned ITSM architect with hands-on development experience in BMC Helix product suite including Helix GPT and AIOPs. 
• You are an expert in BMC Helix, BMC Discovery, DWP, Business Workflows, Pentaho, AR system and also ITIL framework 
• You have deep knowledge of LLMs and agentic AI, including piloting and scaling.  
• You have expertise in handling a diverse product backlog, can handle multiple high-priority initiatives simultaneously, can keep a level head and approach conflicts with an open mind and constructive solutioning. 
• You are someone who is not defined by your job title and can take on multiple hats if needed 

It would be ideal if you also:

• Have great communication skills in English and experienced in working with external vendors 
• Has good knowledge in SAFe/SCRUM/Agile/ Lean methodologies and TOGAF 
• Have experience working in a highly regulated environment like banking, pharma etc

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 14/07/2026.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

If you are an external consultant interested in this role and wish to apply please contact the hiring people leader for separate instruction on how to apply.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Poland: Please include permit for processing personal data in CV as following: 

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. 

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.