Lead Project Leader - Operational Stability & Resilience Transformation

Job ID: 6457

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

Core Technology Change & Delivery is seeking an experienced Lead Project Leader to support the execution of Nordea’s operational stability and resilience transformation. Functionally reporting to the appointed Programme Manager, you will lead selected projects and initiatives within the programme while also providing structured programme management support. 
 

You will work across technology and business domains to turn programme priorities into executable plans, coordinate delivery activities and dependencies, and ensure transparent reporting of progress, risks, issues and outcomes.

The role combines hands-on project leadership with programme coordination and governance support, contributing to initiatives focused on preventing service disruptions, detecting incidents earlier, restoring services faster and addressing the structural causes of recurring incidents.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Core Technology Change & Delivery is responsible for project and programme management, execution and governance of technology change initiatives. We work across business and technology teams to ensure that strategic commitments are delivered predictably, transparently and in line with the Core Technology Operating Model and Nordea Delivery Guide.

What you'll be doing

Main responsibilities in this role:

• Lead selected operational stability and resilience projects and initiatives from planning through execution and implementation, in alignment with priorities set by the Programme Manager.
• Support the Programme Manager in maintaining a consolidated view of programme initiatives, including objectives, ownership, milestones, funding, risks, dependencies and expected outcomes.
• Translate programme objectives and priorities into clear project plans, milestones, deliverables and measurable success criteria.
• Coordinate delivery of assigned initiatives focused on incident prevention, monitoring and observability, problem management, service recovery, automation and application resilience.
• Drive alignment and execution across the technology, service management and business teams involved in assigned initiatives.
• Support programme governance by preparing decision materials, coordinating reporting cycles and meetings, and following up actions, decisions and escalations.
• Produce clear, outcome-based project and programme reporting that provides transparency on progress, risks, dependencies, decisions and expected benefits.
• Identify cross-initiative dependencies, gaps and overlaps, and support the Programme Manager in driving prioritisation and resolution across organisational boundaries.
• Manage assigned project scope, plans, milestones, budgets, resources, risks, issues and dependencies.
• Maintain programme management artefacts such as integrated plans, RAID and decision logs, action tracking and delivery dashboards. 
• Ensure that root-cause analysis and incident trends are translated into actionable remediation initiatives and measurable stability improvements. 
• Ensure delivery complies with enterprise architecture, security, regulatory, resilience and operational requirements. 
• Proactively identify delivery obstacles, manage escalations and enable timely decisions, working closely with the Programme Manager. 
• Promote a strong delivery culture based on ownership, transparency, accountability and continuous improvement.

Who you are

This is the right role for you if: you are a delivery-oriented leader who can combine hands-on project execution with disciplined programme management support. You create structure and momentum in a complex environment, work effectively under the direction of an appointed Programme Manager, and take ownership of initiatives from planning through implementation. You communicate clearly with senior stakeholders, coordinate across organisational boundaries and turn programme priorities into practical delivery outcomes.

Your background and skills include: 

• Proven track record of leading complex technology projects and strategic initiatives in large organisations. 
• Experience supporting multi-workstream programmes through integrated planning, governance coordination, reporting, RAID management, action tracking and decision support. 
• Strong experience in operational stability, service reliability, operational resilience or enterprise technology transformation. 
• Experience coordinating delivery across technology, service management and business domains. 
• Strong understanding of incident, problem and change management, monitoring and observability, service recovery and root-cause remediation. 
• Ability to translate programme priorities and operational trends into executable project plans and measurable outcomes. 
• Experience preparing high-quality materials for governance forums, steering committees and senior stakeholders. 
• Experience managing complex dependencies, risks, issues, delivery commitments, budgets and resources. 
• Strong ability to influence stakeholders and drive alignment across organisational units and technology domains. 
• Experience defining and tracking outcome-based metrics, benefits and performance indicators. 
• Understanding of technology resilience, application reliability, operational readiness, security and regulatory requirements. 
• Proven ability to proactively identify delivery risks, resolve impediments and drive successful outcomes in complex environments. 
• Very good financial and resource management skills. 
• Very good analytical skills and attention to detail. 
• Advanced presentation skills, especially PowerPoint and Excel. 
• Excellent communication and stakeholder management skills. 
• Excellent English skills, both spoken and written. 
• Can-do attitude. 

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 28/09/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.