Service advisors to Nordea Customer Service, Helsinki

Helsinki, FI, 500

Job ID: 12433 


We are looking for several Service Advisors to Helsinki Customer Service, at Nordea Campus in Vallila. The Service Advisors work as full-time.
In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do. That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.  
We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences? 


About this opportunity 

You’ll join our Customer Service teams in Helsinki. As a Service Advisor you will be responsible for serving our customers remotely by phone, chat and mail. You will proactively ensure that all customers get the full service offering in all channels in order to contribute to great customer experience and support the omnichannel relationship banking. Furthermore, you will help our customers using our digital services. You wil work according to instructions and guidelines on compliance and other regulative matters to fulfil our obligations towards customers and society. 
You will be comfortable in taking responsibility in fulfilling our customer vision to be a trusted partner that is easy to deal with, using our broad expertise to offer you relevant services – anywhere and anytime you need us. 
What you’ll be doing: 

  • Customer service remotely by phone, chat and e-mail 
  • Drive the effectivity and resolution ratio in order to ensure great customer experiences
  • Reach the given sales targets, mainly by sales leads to specialists
  • Help our customers in using digital services 
  • Build up good collaboration with your team and stakeholders 

Welcome to teams full of passion to serve our customers and willingness to help each other. 
Customer Service Helsinki is part of Personal Banking Finland where we are responsible for personal customer’s services and the customer experience. We operate as teams as part of the national network. 


Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:

  • Previous customer service experience 
  • Customer and sales focused 
  • Familiar with the digital applications 
  • Fluency skills in Finnish and sufficient skills in English, both spoken and written 
  • Swedish spoken and written is great advantage  
  • Suitable educational background (bachelors or equivalent)


If this sounds like you, get in touch!


Next steps

Submit your application no later than 09/10/2022. Please send your application and CV in Finnish. Please note we will proceed with potential candidates already during the application period. The starting date would preferably be in Oktober.


For more information about the position, please contact Jenna Eld +358 504028459 or


Great people often know great people – please share if you have a friend who could be a perfect match for this job.  

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Department:  Customer service / Banking advisor

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