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Technology Service Lead

Helsinki, FI, 500 Gdynia, PL, 81-537 Gdańsk, PL, 80-309 Stockholm, SE, 111 44

Job ID: 9782 


It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us? 


The offer

Exciting Technology Service Leader position in the Application Maintenance division in a global bank, managing daily IT operations in Business Banking Payments and Cash management area.

You will be leading the global Technology Service for your area, working with innovative technologies and concepts across the bank, enabling a future core competitive environment. The bank is well on its digitalization journey, and the leader we are looking for will help push towards a DevOps and Site Reliability Engineering (SRE) approach.

As a Technology Service Lead, you will be expected to handle a portfolio of applications and working very closely together with the Technology Execution Team for support of your applications in scope. This will be done in the alignment with the Business Area Technology Leader ensuring we reach our strategic goals, enabled by coaching and motivation of your colleagues. The work may require some travel. Primarily to Nordics and Poland.


What you’ll be doing:

  • You lead the service for Global Payments Engine in Business Banking, and will be responsible for delivering a strategy followed by strong business result and driving Operational excellence
  • Manage the interface to business technology stakeholders and processes including communication to foster alignment across the value chain e.g. Business Technology, Core Technology, Business and Vendors
  • Establish technology operation plans with clear priorities and an overall execution structure, aligned with funding and capability resource plans
  • Safeguard and manage application service availability and life cycle
  • Secure execution according to agreed budgets, KPIs and service level agreements
  • Planning and optimisation of technology total cost of ownership for own business portfolio


Who you are

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to. 

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.


Your preferred background:

  • Minimum of 5 years in similar position 
  • IT technical background enabling the candidate to understand the technical context of the area
  • A degree in relevant field e.g. Engineering, Computer Science, Operations management
  • Excellent people, coaching and communication skills
  • Strong skills within transformation creating proven changes in complex financial environments
  • Customer centric mindset, actively seeking value-creation opportunities through technology
  • Experience with Application Management, DevOps and/or Site Reliability Engineering
  • ITIL foundation and knowledge of processes preferably from working within financial services institutions
  • Curiosity and interest on understanding and fulfilling business requirements 


If this sounds like you, we look forward to welcoming you to the team of Technology Service Leader’s, that together work on ensuring that Application Maintenance builds Trust and enables Great Customer Experiences.


Next steps

Submit your application no later than 15/08/2022. For more information, you’re welcome to contact Victoria Ellinor Slinde Bang.


We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with diverse backgrounds and experiences. 

Great people often know great people – please share if you have a friend who would love this job.


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For candidates from Poland - Please include permit for processing personal data in CV as following:


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (


We reserve the right to reply only to selected applications

Department:  IT/Technology

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