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UX Designer

Helsinki, FI, 500

Job ID: 10955 

Are you a passionate designer who can help us increase our customers wellbeing through banking? Nordea’s Customer Experience & Design team is rapidly growing, and we are looking for a UX Designer to join our personal banking team. This is a unique chance for you who love tough problems, want to explore an industry in transformation and want to help to shape the next evolution of digital customer experience in the Nordics. 
Working with talented international teams in an agile environment, you’ll play a part in designing top-notch banking solutions to serve our customers’ continuously evolving needs. 
In Nordea, you will get the opportunity to apply your creative skillset to a variety of digital challenges – from building personalized banking interfaces that are a joy to use and to look at, to creating the next generation of customer support, and bringing our customer promise to life across four countries.    
Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.    

About this opportunity

Welcome to Nordea’s Designer Community. The team is located in Helsinki and includes all talent - Content, Service, Research, UX, and UI Designers - necessary to shape the future of banking today. 
Inside Nordea, we add value by working at the forefront of intuitive, innovative, and beautiful products that enable our customers to focus on what matters most. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions.  

What you’ll be doing

On a daily basis, you will work with mobile and responsive web design projects from concept to development, while working side-by-side with other Designers, Developers and Business Stakeholders. We are looking for someone that is curious to work with our product development teams and think critically to improve the customer experience through empathy. You’ll be: 


  • Designing solutions for complex customer needs in native mobile or responsive web platforms  

  • Partnering, influencing and supporting other cross functional delivery teams to shape the digital product or vision using Design Thinking practices  

  • Working with the User Researchers to gather insight, testing hypotheses and incorporating customer feedback into solutions  

  • Continuing to stay abreast of the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers .


The role is based in Helsinki. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.  

To succeed in this role, we believe that you:

  • Have a passion for all things design related, with a desire to push the boundaries of design and customer experiences  

  • Have strong communication skills, including presentation skills and the ability to explain your design decisions  

  • Have strong work ethic, underpinned by a positive attitude and a passion for learning and growing  

  • Excel with an immaculate attention to detail  

  • Are a well-organised, independent and curious self-starter with a proven ability in enabling and producing high-quality design  

  • Want to create a real impact and know how to uncover customer insights from data-driven environments  


Your experience and background:

  • BA/MA degree in Art, Design, HCI or a related field  

  • Experience working with multi-disciplinary teams and digital technologies  

  • Good understanding of UX and UI design, digital trends 

  • A passion for complex problems 

  • Ability to create user flows through detailed sitemaps, wireframes and related documentation  

  • Skills to rapidly iterate designs and prototypes  

  • Knowledge to extract customer insights from data-driven environments  

  • Experience in applying Design Systems to your work 

  • Ability to manage your own time and manage projects 

  • Comfortable facilitating meetings and working in sprints 


If this sounds like you, get in touch! 


Next steps

Please submit your application and portfolio in English, no later than 20/07/2022.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Department:  IT/Technology

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