Domain Lead for Retail and Mobile payments

Job ID: 3095

Would you like to lead a dedicated and competent team while shaping Nordea Retail and Mobile payments offerings? Retail & Mobile payments are entering a new era. Instant, account based and mobile payment solutions are transforming how people pay, get paid and manage their money — creating new competitive dynamics and raising the bar for customer expectations.  

As a Head of Retail & Mobile Payments, you will be a part of shaping the strategic direction in one of our most important domains at the heart of Nordea’s payments agenda across the Nordic region.   

This role carries end-to-end accountability for the retail payments domain — spanning the long-term strategic direction, investment priorities and target state, as well as portfolio health and resilience and the day-to-day run and maintenance. You will work in close partnership with both Head of Payments and the technology domain lead, jointly ensuring that strategic ambition is grounded in scalable, secure and operationally relevant and robust solutions for both our corporate and private consumers across the Nordic Nordics.  

About our team

Welcome to the Nordea Retail and Mobile Payments team. You’ll joining the Nordic Payments Solutions Management team, which is a part of the Payments & Cash Management Product Management unit in Transaction Banking. You’ll be collaborating closely with colleagues both within Transaction Banking and with our Customer Responsible Units to ensure the team can adapt to new ways of working, continue to develop and maintain our product portfolio according to our customers' needs in the changing environment of retail payments. 

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us. 

Main responsibilities in this role:

Strategic ownership:  

• Own the end-to-end strategy and portfolio direction for the Retail and Mobile Payments Service Domain, including vision, target state, prioritization, investment proposals and the change agenda
• Translate market movements, regulatory developments and customer needs (both debtor and creditor perspectives) into clear strategic decisions and portfolio actions

Financial and portfolio accountabillity:

• Own portfolio-level business cases, investment proposals and financial performance, ensuring alignment between strategic ambition, economics and capital allocation 

Governance, risk and external positioning:

• Ensure strong governance, risk management and regulatory compliance across the portfolio, in close collaboration with relevant control functions
• Represent Nordea in relevant payment industry forums, market initiatives and strategic partnerships within the non-card retail and mobile payments domain 

Business–technology leadership:

• Operate at the intersection of business and technology, with joint accountability alongside the Technology Domain Lead for portfolio health, scalability, resilience and long-term market fit 

Run, change and execution:

• Hold run and change accountability for the portfolio, ensuring stable day-to-day operations while continuously evolving existing and new product offerings
• Ensure effective execution through relevant delivery and execution hubs, with accountability for delivery outcomes rather than hands-on task execution 

Leadership and culture:

• Lead and continuously develop the Retail and Mobile Payments domain by guiding your leadership team and employees, setting clear direction, driving accountability, and fostering a strong performance culture.
• Act as the senior owner of outcomes, collaborating closely with stakeholders across the value chain, Nordea Group, Transaction Banking, Technology, Risk, Compliance and Legal 

Who you are

To succeed in this role, we believe that you:

• Have a proven track record in defining and executing strategy for complex retail payments portfolios, preferably with experience in account-based, instant, or mobile payment solutions
• Demonstrate strong business acumen, including portfolio-level financial ownership, investment decision-making and the ability to translate market trends and regulatory developments into strategic opportunities
• Can lead, influence and inspire teams and stakeholders, fostering accountability, collaboration and a high-performance culture across business, technology, risk and compliance
• Operate comfortably at the intersection of business and technology, with the ability to make decisions that balance operational stability, delivery outcomes, and long-term strategic objectives
• Have experience with external partnerships and ecosystem development, including industry forums, payment infrastructures, fintech collaborations or other strategic alliances
• Thrive in rapidly changing, highly regulated environments, with the ability to prioritize, make decisions under ambiguity, and drive meaningful outcomes at scale 

Your background and skills include:   

• Extensive experience in retail payments, mobile or account-based payments, or digital payment solutions, ideally at a Tier-1 bank, payment infrastructure provider, or leading fintech
• Proven ability to develop and execute strategy for complex payment portfolios, balancing long-term vision with operational delivery
• Strong financial acumen, including ownership of business cases, investment proposals, and portfolio-level performance management
• Demonstrated leadership and team development skills, with experience fostering accountability, high performance, and cross-functional collaboration
• Deep understanding of payment ecosystems, regulatory frameworks, and industry trends, including PSD2/3, Open Banking, instant payment rails, and evolving customer behaviours
• Track record of managing strategic partnerships and ecosystem initiatives, including fintech collaborations, industry forums, and third-party integrations
• Comfort with ambiguity and complex environments, including multi-market operations and highly regulated settings
• Strong influencing and stakeholder management skills, capable of driving alignment and decisions across senior stakeholders 

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 08/03/2026. For more information, you’re welcome to contact Kasper Almar Mortensen at kasper.almar.mortensen@nordea.com.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.