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Trade Finance Customer Specialist, Copenhagen

København S, DK, 2300

Job ID: 9402 

Would you like to work with high customer focus, great team spirit, as well as having an opportunity to help influence Trade Finance’s continuing development to being our customers first choice in the Nordics for Trade Finance? Then this is the opportunity for you!

We are currently looking for a Trade Finance Customer Specialist (TFCS) who wants to contribute by enabling high qualitative service to our customers by having a positive customer mindset, strong drive and experience in handling all Trade Finance transactions as well as assisting your colleagues with system support. You will be working with the largest international corporate customers in Denmark.

At Nordea, you’ll take part in supporting individuals, families, small start-ups, big companies and institutions. You’ll find that our choices – big or small – really matter. And your skills, passion for customers and unique background are what we need to provide the financial solutions of tomorrow. With us, you’ll be in a good company with plenty of opportunities to grow and make your mark on something bigger. 

About this opportunity

Welcome to Trade Finance. We add value by collaborating and making sure that we always provide best in class customer service. As a Trade Finance Customer Specialist you will play a valuable role in Trade Finance by actively building customer relationship to ensure high customer satisfaction.

What you’ll be doing:

  • Efficiently handling all Trade Finance transactions on a daily basis by giving competent advice and propose the right solutions for the customers
  • Understanding customer processes and value drivers
  • You are willing to continuously develop your personal and professional skills and competencies to meet customer’s demands
  • You will take part in testing and developing Trade Finance’s system.

You will join a team where knowledge-sharing and teamwork are obvious to us. The role is based in Copenhagen.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have a strong drive and experience in customer service
  • Have a positive attitude with the right focus on always doing your utmost to ensure top performance
  • Know the value of creating great customer experiences
  • Are eager to develop and enable team excellence by being an active team member
  • Have flair for new technology and work in a structured manner

Your experience and background:

  • Have a passion to serve our customers by creating and taking ownership for performing our daily tasks to reach target set
  • Experience within the area of Trade Finance
  • You are a competent team player with experience with customer service and a strong interest in working in an international environment
  • We expect you to be able to work and make decisions independently, also under pressure
  • You have experience in assisting colleagues with system support
  • You are fluent in spoken and written Danish & English
  • Knowledge of other languages will be an advantage

If this sounds like you, get in touch!


Next steps

Submit your application no later than 15/08/2022. For more information, you’re welcome to contact Birte Kromann +45 5547 3456 or Jens Hammer +45 5547 3428.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  Customer service / Banking advisor

Learn more about us

Learn more about us

How we recruit

Who we are

Sustainability in Nordea

Our purpose and values


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