Internship, Client Relationship Services and Planning Support

Paço de Arcos, Lisbon, PT, 2770-131

Job ID: 14921 

Would you like to gain insight on what it means to put the client at the heart of everything? We are now looking for an Intern in Client Relationship Services and Planning Support in Lisbon, for 1 year to support our Client Relationship Department. This is a great opportunity for you to be part of an international team which embodies a 'making it possible' attitude with a special aptitude for trouble-shooting and finding solutions.


At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

About this opportunity

Welcome to the IWD Client Servicing Portugal team. We add value by delivering high-quality client service to our prospects and existing customers. As the Intern in Client Relationship Services and Planning Support, you’ll play a valuable role in supporting the set-up of events:

What you’ll be doing:

  • Providing proactive and accurate service to the entire team
  • Cross border coordination of conference calls, as well as physical/digital events including webinars, roadshows, on-site visits to our Copenhagen premises and pan-european events
  • Communicating with various stakeholders across the entire organisation, as well as with our external partners to organise events
  • Working on a daily basis with our CRM system (Salesforce) that is actively used to organise events and follow-up on the progress of the event set-up
  • Preparing, editing and proofreading agendas

You’ll join our multi-cultural team that is composed of 25 team members. Following a hub and spoke model, our client servicing functions are centralised in Luxembourg and Portugal for our activities in Europe (e.g. Nordic Region) and Latin America. The role is based in Lisbon.


Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you are:

  • A self-starter that pays attention to details, processes or steps leading to accomplishment of the tasks, looking for ways to improve quality and efficiency
  • Hard-working, motivated, stress resistant, have a “making it possible” attitude and enjoy working in an international, exciting environment
  • Comfortable to discuss work with stakeholders of different seniority levels across the value chain

Your experience and background: 

  • You have no more than 2-3 years of professional experience
  • You have first class communication, organizational, time management and coordination skills
  • Proficiency in Word, Excel and PowerPoint, knowledge of Salesforce would be relevant
  • Languages: solid English skills, spoken and written


If this sounds like you, get in touch!


Next steps

Submit your application no later than 28/02/2023


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  Internships / Student positions