Internship in our Italian desk, Client Relationship Services & Sales Support (Lisbon)

Paço de Arcos, Lisbon, PT, 2770-131

Job ID: 12796 

Would you like to gain insight on what it means to put the client at the heart of everything?  We are now looking for a trainee (12 months period, in Lisbon) to support our growing Institutional and Wholesale Distribution in Italy. 

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas. With us, you’ll be in good company with a chance to make your mark on something bigger.  


Nordea Asset Management (NAM) is the centre for investment management in the Nordea Group and in the Asset & Wealth Management division. NAM is the largest asset manager in the Nordics with the vision of being a leading European Asset Manager. We want to do this by delivering returns with responsibility. We meet customer demands and guide our customers in the right direction in asset selection while ensuring prudent ESG practices. NAM has around 900 employees and more than 475 Nordic and international institutional clients. 

About this opportunity

Welcome to the Client Relationship Services Department. We strive to deliver high-quality client service to our prospects and existing customers. As an intern, you’ll play a valuable role in supporting our Italian Client Relationship Managers and seasoned Italian Sales Team in their day-to-day activities.

What you’ll be doing:

  • Generally: support our sales colleagues located in Italy and provide them with proactive service;  
  • Take care of all requests and queries coming from our Italian client base (e.g. international wealth management professionals, private banks, global custodians and execution platforms, retail banking organisations, external asset managers, etc.) in close co-operation with internal stakeholders (e.g. Product Management, Legal department, Fund Reporting department, Marketing etc.); 
  • Look after all sales supportive tasks e.g. the planning of road shows, client events, fairs and mailing campaigns;  
  • Handle all relevant Fund Administration and Transfer Agency related activities and understand the different trailer fee set-ups; 
  • Sending regular client reporting;
  • Handling and dispatching of incoming requests sent to the general common mailbox;
  • Maintain client information in the CRM system, ensuring completeness and accuracy;
  • Coordinate and work in direct contact with the departments based in Portugal (marketing production, fund reporting, RFP team etc.);
  • Participate in training programs in our hub in Luxembourg.

You’ll join our multi-cultural and entrepreneurial team that is composed of 30 team members located in Luxembourg, Portugal and Singapore. As the Client Relationship Services Department we are the entry point to the entire value chain for our Sales Teams located all across Europe (ex. Nordic Region), Latin America and Asia.


The role is based in Lisbon.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have a basic knowledge about the value chain of Investment Funds;
  • Are a self-starter, well organised, multi-tasking with the ability to set priorities and handle problems in a calm and efficient manner;
  • Have great communication skills and are service minded;
  • Are motivated, stress resistant and enjoy working in an international and agile environment.

Your experience and background: 

  • You will soon graduate or have recently obtained a degree in economics, business administration, international relations or similar;
  • Fluent in Italian with solid skills in written and spoken English;   
  • Proficiency in Word, Excel and PowerPoint.
  • Have no more than 2-3 years experience in previous Internships or in past professional experiences.

If this sounds like you, get in touch!


Next steps

Submit your application no later than 31/10/2022. Please note the position might be filled before the application deadline.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at supporting our customers and communities. So please come as you are.

Department:  Asset management / Investment management

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