Business Developer

Job ID: 17396 

Would you like to be a part of making Nordea the preferred financial partner for Business Banking customers in the Nordics? 

We are looking for a new team member who will lead or take part of Nordic efficiency initiatives contributing to reaching the overall Nordea targets of profitable growth, operating efficiency and delivering the best omnichannel customer experience.  

About this opportunity

Customer Excellence is a capability area within the Business Banking Chief Operating Officer function (BB COO) where we thrive in optimising the ways of working, drive change with positive impact on the BB customer experience and secure high quality data to support the work. In our smaller team within Customer Excellence, called Efficiency & Change, we work project-based with initiatives, with impact on our efficiency to serve our customers and how customers experience the Nordea products and services. We are also driving change initiatives in the compliance area.

What you’ll be doing:

• Lead or take part of initiatives and projects 
• Break down problems through analysis or through others
• Contribute to building a strong performance culture
• Collaborate and create positive relations everywhere you go 
• Take personal ownership for progress and development in everything you’re involved in
• Actively improve your toolbox by being curious and outgoing

You’ll join a team where we might be working on different things, but we all work towards a common purpose which is to improve the Nordea Business Banking ways of working and to secure a continuous and great customer experience regardless of customer journey. The position is Nordic but located in Copenhagen, Helsinki or Stockholm. Some travelling days during a year can be expected.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Are persistent and skilled at acquiring new knowledge
• Are naturally leaning in and taking ownership for solving problems
• Are an ambitious team player
• Have knowledge of and perhaps some experience in improving ways of working and problem solving (e.g. project management, LEAN, Process Excellence) which you actively use when problem solving and driving assignments
• Have an empathetic nature and can put yourself in the shoes of customers and stakeholders to understand their needs

Your profile and background:  

• You have interest in and/or understanding of Business Banking
• You have a Bachelor’s degree in Business, Engineering, or similar from a leading university
• You might have experience in improving ways of working and problem solving (e.g. process excellence, operational excellence, customer journey optimisation or LEAN)
• You are highly proficient in Microsoft Office tools i.e. Excel, PowerPoint
• Excellent English, both written and spoken

We promise you a great team, a stimulating working environment in a development context, to strengthen and accelerate our Business Banking segment.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 06/06/2023. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.