Customer Insight Analyst to Business Banking Analytics

Job ID: 3294

We are looking for a Customer Insight Analyst to join Nordea’s Business Banking area and help bring our unique data foundation to life for the benefit of customers and employees.

At Nordea, we see the world changing fast – and we aim to stay one step ahead. That’s why we are committed to developing the financial solutions of tomorrow. We’re creating an agile environment where we experiment and grow together – and we need your ideas and experience.

About our team

Welcome to the Business Banking Analytics team. We create scalable customer and market insights to support better decision‑making in customer interactions and strategic initiatives. Our work influences all levels of the organisation, from senior management to frontline teams. You will join a team of data scientists and IT developers.

We have developed and operate in our own insights platform, offering customer insights and analytical content. The platform is used by 1,300 employees across Business Banking and Product Units. A key opportunity in this role is contributing to the development of AI features, leveraging both internal and external data. It is important that you are comfortable combining a business perspective with data analytics, ultimately helping strengthen our position as a trusted analytics partner.

You’ll join a team with a can‑do attitude and a unique infrastructure that enables the creation of high‑quality analytics and fosters a data-driven culture. The role is based in Copenhagen, Helsinki or Stockholm.

What you’ll be doing

Main responsibilities in this role:

• Be responsible for your own projects to improve our data quality or expand our data foundation with new insights
• Build your own data models to support ad-hoc analyses or sales leads for our customer advisors
• Act as a trusted sparring partner to the business, ensuring a strong understanding of customers, products, and profitability drivers
• Build and maintain data pipelines to make analytics accessible for end‑users

Who you are

Collaboration. Ownership. Passion. Courage. These are the values guiding our work – and that we believe they guide you too.

To succeed in this role, you:

• Have analytical mindset and the ability to derive insights from data
• Have experience working in SQL and/or Python
• Are willing to learn and understand how the business works
• Can communicate your findings clearly
• Are passionate about creating value from data

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 06/04/2026. For more information, you’re welcome to contact Martin Glavind Espersen at martin.glavind.espersen@nordea.com.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidtes in Sweden: ​For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.