Head of Onboarding Services SE
Stockholm, SE, 112 51
Job ID: 3596
We are looking for a Team Leader to join Nordea Finance and head our Onboarding Services SE team. You will play a key role in driving efficient customer onboarding and seamless contract activation within our new operating model, in close collaboration with Nordic teams and stakeholders.
Is that you?
About our team
Welcome to Nordea Finance. We are the group's specialists who offers a wide range of asset finance, sales finance and receivable finance solutions and serve household, as well as corporate segments, both via partners directly in the market at the point-of-sale and via Nordea bank or direct channel.
The role of this team is to support our partners and customers with our services within asset financing (Equipment and Car) by generate and set up contracts, verify and activate contracts and be professional in risk handling and compliance. This team will work in Sweden but our ambition is to enable Nordic scale. You will be leading a team of approximately 16 employees. In your team you will have customer advisors and business analyst. This team is developing with our ambition to offer great partner and customer support in the onboarding, after provided approved credit decision.
You as the Leader, play a key role in developing and supporting your team members to reach their aspirations and unleash their full potential.
Main responsibilities in this role:
- Achieving your business targets
- Engaging and motivating your team
- Working proactively with your stakeholders
- Handling contracts and compliance professionally
- Developing processes and ways of working
You will be part of the Nordic Onboarding & Processing Journey leadership team with your colleagues from other Nordic countries and Poland.
As the Leader you are expected to and have a crucial role in:
- Creating purpose by translating strategy into operational and actionable plans to showcase how we create value for our customers and impact business priorities
- Empowering people by identifying individual development opportunities to support growth and encourage them to share own ideas, concerns and learnings
- Driving performance by recognising individual contributions and collective victories to maintain a healthy balance through measurable goals and clear priorities for each team member
- Developing teams by nurturing a dynamic team culture, that emphasises trust and respect to ensure that everyone understands their unique value and contribution
- Fostering inclusion by creating equal opportunity through curiosity about all aspects of diversity in your team to evaluate habits and perspectives on a continuous basis
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.
This is the right role for you if you are/have:
- Proven track record of achieving ambitious target
- Leadership skills to engage and move your team members towards common vision
- A team player with make it happen attitude
- Able to collaborate and engage with different stakeholders
- Enjoy working in global (Nordic and NF Operations) environment
- Experience increasing efficiency in your team
Your background and skills include:
- Experience in building efficient and well-functioning teams
- Excellent in collaboration and communication
- Resilience in high-pressure situations
- Data driven decision-making
- English skills are mandatory
It would be ideal if you also:
- Understanding/ interest in new technology e.g. AI
- MBA/ BBA
If this sounds like you, get in touch!
Next steps
Submit your application no later than 19/05/2026. For more information, you’re welcome to contact Kai Robert Engan at Kai.robert.engan@nordea.com, tel. +47 915 23 550.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.
We enable dreams and aspirations for a greater good.
We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.
We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.
We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.
We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.