IT Operation Specialist

Job ID: 4713

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for a talented and motivated IT Operations Specialist with a strong background in DevOps to join our dynamic team. As the IT Operations Specialist, you will be responsible for managing and maintaining our organization's IT infrastructure while implementing DevOps practices to streamline our development and operations processes. You will collaborate with cross-functional teams to deploy, automate, and scale our applications and systems effectively. You will help us support our users, developers and our BizDevOps journey, to ensure we are geared towards high quality and low cycle-time and that our customers are our first priority.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

As the IT Operations team member within the Digital Wealth Delivery domain, you will play a key role in a dedicated operations and support unit. In this role, you will be responsible of overseeing and maintaining the banks IT infrastructure to improve customer experience, monitor system performance and work closely with the development teams.

You'll be at the forefront of the transformation in Nordea. We are organized with operations & support, business and development in teams, and have the mandate and ability to imagine, develop, and release digital features to our customers with high speed.

Main responsibilities in this role: 

• Actively involved in day-to-day operations
• Help troubleshoot basic technical issues and implement solutions
• Support the team in maintaining applications and systems
• Provide hands-on technical skills to support project delivery, troubleshooting and optimization
• Embrace mindset of continuous improvement, ensuring both technical excellence and efficient workflows
• Work closely with development teams to integrate DevOps best practices into the software development lifecycle and to enhance collaboration, automation, efficiency across the organization and and deliver innovative solutions
• Initiating and driving application dependency and infrastructure upgrade/patching

Who you are

You are sharp of mind and always proactive in your actions and planning. You are experienced in communicating and collaborating with others and in supporting end users. You like to ensure our process are fit-for-purpose and strive for simplicity in process re-engineering.

Your background and skills include:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT operations or system administration roles.
• Understanding of ITIL and DevOps principles and practices.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.
• Proficiency in operating systems such as Windows Server and Linux
• Monitoring tools as Splunk, Grafana or similar
• Tools as Confluence, Jira
• Knowledge of CI/CD tools, Kubernetes
• Basic awareness of AI and automation concepts and interest in learning how they can support IT operations, monitoring, and incident handling.
• Excellent communication skills and ability to work well in a team environment, collaboration with developers and other IT teams to support various initiatives and projects.

It would be ideal if you also:

• Are result oriented, Hands-on, able to take ownership, reaching out and “making things happen”
• Are a creative and innovative person with strong problem-solving skills
• Are adaptable, a people person, can communicate clearly and work well with different stakeholders
• Possess curiosity and interest in understanding and fulfilling business requirements to deliver exceptional customer experience and value-creation opportunities through technology

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

​Submit your application no later than 01/08/2026. For more information, you’re welcome to contact Monika Jovikj at Monika.Jovikj@nordea.com.
Please be informed that applications will be reviewed continuously (with some delays during summer period), and interviews might also be booked during this time.
Please also be aware that any applications or CVs through email or direct messages cannot be accepted or considered, due to GDPR.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the hiring leader or recruiter
• Online interview with the hiring leader
• Background check and Reference check

For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.