Operational Excellence & Automation Lead, Nordea Finance

Job ID: 4732

We are looking for an experienced Operational Excellence and automation professional to turn improvement ideas into decision-ready development cases and strengthen the frameworks that support sustainable change across Nordea Finance’s operations.

About our team

Meet the Operational Excellence team in the Process Centre of Excellence. We are a Nordic and Poland-based team of change and process specialists supporting Nordea Finance’s partner and customer operations with expert guidance, common frameworks and structured ways of working. Together, we create transparency, strengthen business performance and build a culture where continuous improvement is part of how we work every day.

Location is any of the Nordic countries or Poland. 

What you’ll be doing

You will develop our Operational Excellence frameworks and culture and advance automation across Nordea Finance’s partner and customer operations. Working across business and technology, you will identify opportunities and turn them into decision-ready development cases with clear business value and recommendations.

• Define, develop and communicate common standards, structures and frameworks for automation and Operational Excellence within Partner & Customer Services
• Identify, assess and shape opportunities for process improvement and automation, selecting the most suitable route across robotic process automation, AI-enabled automation, core system development or process simplification
• Turn ideas into structured, decision-ready development cases, including the business need, proposed solution, expected value, dependencies and risks, to support prioritisation and investment decisions
• Build strong stakeholder relationships and represent Partner & Customer Services in relevant decision forums, leadership teams and development prioritisation discussions
• Drive and support Operational Excellence practices, including continuous improvement, process analysis, performance management, Kaizen and structured problem-solving
• Build capability and engagement by making frameworks practical, coaching colleagues and helping teams adopt new ways of working and automation opportunities

Who you are 

Your background and skills include:

• Several years of experience in Operational Excellence, process improvement, business transformation, automation or a similar field, with a track record of delivering tangible business value
• Broad understanding of automation opportunities and the ability to distinguish when RPA, AI-enabled automation, core development or process simplification is the right response
• Experience defining and implementing standards, governance, frameworks and structured ways of working across a complex organisation
• Strong analytical and business-case skills, with experience taking opportunities from an initial idea to a clearly defined development case, including business value, scope, dependencies and risks
• Excellent stakeholder management and influencing skills, including confidence working with senior leaders, decision forums and cross-functional technology partners
• A self-driven, collaborative and pragmatic approach, with the ability to create clarity, challenge constructively and move work from idea to action

It would be ideal if you also:

• Have hands-on familiarity with AI and automation tools, such as Microsoft Copilot Studio, AI agents or enterprise knowledge solutions
• Have experience from financial services, regulated operations or another complex service organisation

If this sounds like you, get in touch!

Next steps

Submit your application no later than 04/10/2026. For more information, you’re welcome to contact Lisah Samuelsson at lisah.samuelsson@nordea.com Notice that we do not accept applications via email.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com. 

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.