Senior Product Owner for Customer Experience Management area

Job ID:  28033 
 

Would you like to join our international team and support the work around data driven customer insights? We are looking for an experienced SAFe Product Owner to join one of our agile teams and in collaboration with different business stakeholders across Nordea to lead the development of Customer Experience Survey through enhancements to the existing processes and onboarding to the new Experience Management Platform, Qualtrics.

About our team   
  

Meet the Product Management team within Group Data Management and Data Factory unit. Our role is to add value by making data easily available and create new data solutions for Nordea’s many internal departments so they can work more efficient with the vast data that exists within the bank.

Our team play a valuable role in understanding the business needs of our stakeholders and leading the development and enrichment of Customer Experience Survey application.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.    

What you’ll be doing  
  

Main responsibilities in this role:

• Contribute to the development of experience management domain, working closely with cross-functional teams to ensure successful implementation of Customer Experience Survey and onboarding to Qualtrics platform
• Actively collaborate with Product Manager, business stakeholders and architects to understand their business and technical needs, and build/manage the team backlog from collected requirements
• Create high quality deliverables, including requirements and technical specifications that define and support the deliveries
• Contribute to the vision and roadmap planning by building and maintaining team's backlog
• Actively participate and contribute to the agile release train ceremonies and events, setting the direction and purpose and driving the objectives on the team level
• Act as a role model by creating the atmosphere of collaboration and transparency, confidence, continuous improvement and trust

Who you are  

You will join a team of highly skilled people where continuous learning is a virtue. We believe in high performing teams where everyone plays a role in reaching out for our mission to deliver world class solutions.

Your background and skills include: 

• Experience leading projects and cross-functional development teams within IT
• Skilled communicator with proven ability to drive deliveries
• Customer centric attitude and a strong will to succeed
• Excellent collaboration and stakeholder management skills
• Understanding of customer master data
• Basic knowledge on customer surveys
• Experience translating the business needs into technical requirements and ability to set the clear objectives for the development teams
• Ability to connect team level objectives to the business vision and long-term product roadmap
• An ability to motivate both yourself and others 
• A responsive, organized and professional nature, and dedication for project success
• A strong solution-oriented and analytical mindset
• Understands the core principles of GDPR and how to handle PII data 
• Experience with Qualtrics platform considered as an advantage

It would be ideal if you also have:

• Bachelor's or Master's degree in a relevant field
• At least 2 year experience working as a Product Owner in an agile setup
• An experience working with distributed global teams
• Fluency in spoken and written English language
• SAFe knowledge and understanding

What we offer  
  

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.  

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.  

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.   

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.  

If this sounds like you, get in touch!  

Next steps  
  

Submit your application no later than 13/01/2025.   

For more information, you’re welcome to contact Anna Bogusevica at anna.bogusevica@nordea.com.

The recruitment process consists of the following steps:  

• Preliminary CV selection    
• Online interview with the hiring leader   

We enable dreams and aspirations for a greater good.  

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.  

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.   

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.   

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.   

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.  

Only for candidates in Poland: Please include permit for processing personal data in CV as following:   

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.   

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.