Senior Software Developer - Build Nordea's Next-Gen AI & Cloud Contact Centre

Job ID: 2984

Senior Software Developer - Build Nordea's Next-Gen AI & Cloud Contact Centre (Stockholm)

We are looking for a Senior Developer to take an important role in shaping Nordea's Contact Centre services for future banking, and be part for our exciting journey with rollout for new AI integrated cloud based platform. This is an opportunity for you to join a team of enthusiastic and experienced Genesys developers – a team where you will grow and contribute to great customer service.

Machine learning, AI, cloud computing. We’re migrating one of the Nordics’ largest contact centre platforms to Genesys Cloud, integrating AI-driven routing, analytics, and automation. We are on a doorstep to a digital revolution – joining us puts you at the heart of it. Working with a skilled, self-managing, international team in a fast-pace agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs through innovative solutions, collaboration and partnering with fintechs.

Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?

Your future responsibilities

As the Senior Developer, you will work hands-on with technical development, helping to shape our future cloud-based Genesys platform and the connected systems within the Contact Centre area, always with a strong focus on the customer experience. We develop customizations and integrations, and as our core platforms are not developed in-house, much of our technical work involves working within the applications’ capabilities through configuration and scripting. Our portfolio spans desktop applications, web frontends, middleware, and integrations.

Your responsibilities will include:

• Influencing the technical and operational direction of the team, and driving implementations with a strong focus on reliability, security, and solid engineering practices
• Designing, implementing, testing, deploying, maintaining, and continuously improving the application portfolio managed or developed by the team
• Working closely with multiple stakeholders in an international environment to optimize the design, quality, and functionality of our solutions

Nordea is transforming one of the largest Genesys environments in the Nordics into a modern cloud-based solution, offering you the opportunity to join this journey from the very beginning.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

We are working with a broad band of technologies and are therefore looking for an experienced software developer with a deep technical background and hands on coding experience within some or more of our tech stack. Besides Genesys our tech stack contains Java, C#, JavaScript and Python.

We see two preferred paths into the role:

• You have hands-on development experience with Genesys Cloud, Genesys Engage, or a similar contact centre platform, combined with development experience in some of the other technologies in our stack
• You have strong backend development and integration experience, with more than five years of hands-on work in parts of our tech stack, and are motivated to learn and grow into Genesys Cloud

Your background and skills include: 

• Experience with Kubernetes, AWS, Jenkins, WebLogic and Terraform is also an advantage in this role
• You hold a degree in Software Engineering or Computer Science, or have equivalent practical experience
• You should be comfortable designing and implementing enterprise-scale services and have experience with incident management, automation of processes and tasks, testing practices, configuration management, and server deployments
• As part of our portfolio is voice based, knowledge of at least one Nordic language is an advantage

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 10/04/2026.

For more information, you’re welcome to contact Tommy Leoni at tommy.leoni@nordea.com.

 The recruitment process consists of the following steps:

• Preliminary CV selection
• Online interviews with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

​For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.