Technology Service Lead

Helsinki, FI, 500 Stockholm, SE, 111 44 Oslo, NO, 0194 Gdynia, PL, 81-537 Gdańsk, PL, 80-309

Job ID:13271 


Technology Service Leader for Business Banking – Application Maintenance


It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.


Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver.

Interested in coming on the journey with us?

The offer


Exciting Senior Leader position in the Application Maintenance division in a global bank, managing daily IT operations for an application portfolio within Business Banking.


You will be leading the global Technology Service for your area, working with technologies and concepts across the bank, secure core environment. The bank is well on its digitalization journey, and the leader we are looking for will help push towards a DevOps and Site Reliability Engineering (SRE) approach.


As a senior Technology Service Lead, you will be expected to handle a portfolio of applications and working very closely together with the Technology Execution Team for support of your applications in scope. This will be done in the alignment with the Business Area Technology Leader ensuring we reach our strategic goals, enabled by coaching and motivation of your colleagues.


The work may require some travel. Primarily in the Nordics and Poland.


What you’ll be doing:

  • You will lead the service for an application portfolio in Business Banking, and will be responsible for delivering a strategy followed by strong business result and driving Operational excellence.
  • Manage the interface to business technology stakeholders and processes including communication to foster alignment across the value chain e.g. Business Technology, Core Technology, Business and Vendors.
  • Establish technology operation plans with clear priorities and an overall execution structure, aligned with funding and capability resource plans.
  • Safeguard and manage application service availability and life cycle.
  • Secure execution according to agreed budgets, KPIs and service level agreements.
  • Planning and optimisation of technology total cost of ownership for own business portfolio.


Who you are


Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.


To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.


Your preferred background:

  • Minimum of 5-7 years in similar position
  • IT technical background enabling you to understand the technical context of the area
  • A degree in relevant field e.g. Engineering, Computer Science, Operations management
  • Excellent people, coaching and communication skills
  • Strong skills within transformation creating proven changes in complex financial environments
  • Customer centric mindset, actively seeking value-creation opportunities through technology
  • Experience with Application Management, DevOps and/or Site Reliability Engineering
  • ITIL foundation and knowledge of processes preferably from working within financial services institutions
  • Curiosity and interest on understanding and fulfilling business requirements


If this sounds like you, we look forward to welcoming you to the team of Technology Service Leader’s, that together work on ensuring that Application Maintenance builds Trust and enables Great Customer Experiences.


Next steps

Submit your application no later than 13/12/2022.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  IT/Technology