Head of Operations Capabilities for Automation, Data & Change in GBS Operations

Job ID: 23081 

Are you the new leader of Operations Capabilities that delivers strategic capabilities across all of GBS Operations? In Automation, Data & Change we are supporting the move from manual optimization and processes in Operations to data-driven customer service delivery across the bank. For this journey, we are now looking for a Head of Operations Capabilities.

At Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. Joining us means you will have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity 

First and foremost welcome to the Automation, Data & Change team. We are part of GBS Operations, which is responsible for running all of Nordea’s customer related operations and thereby supporting the Business Areas in delivering products and services to our customers.

As the Head of Operations Capabilities, you will play a vital role in enabling Operations develop and drive its strategic change agenda supporting Nordea’s priorities. The purpose of the role is to create the centre point within Automation, Data & Change to work with the Head of Operations and Operations Executive Management to develop and deliver strategic capabilities & priorities that by nature have a high profile across the organization.

As the Head of Operations Capabilities you will:

• Define & implement customer focused process engineering & agile inspired ways of working across Operations that supports service line & Operations strategies
• Drive & implement capacity, production planning & efficiency understanding ways of working across Operations that measure, improve & mature operational responsiveness in meeting production & efficiency demands
• With the Head of Operations, Operations Executive Leadership team and other key stakeholders, develop and deliver the Operations strategic plan
• Execute strategic initiatives through development of work plans, gathering and generating relevant data, drive analyses and development of actionable recommendations
• Evaluate overall performance against targets and drive adjustments as necessary. Establish KPIs that measure performance against and determine the effectiveness of implemented strategic capabilities 
• Drive & implement common portfolio management ways of working across Operations, ultimately ensuring a consistent approach to select, prioritize, resource & risk manage, monitor and track benefits for all Operations projects & initiatives. Through data be able to clearly articulate value delivered back to business
• Own & lead cross Operations projects and initiatives and represent Operations / deliver required Operations activities towards Group projects & programs
• Have the overall responsibility for people leadership of a unit
• Ensure collaboration within and across functional teams and capabilities
• Act as a thought leader to guide, motivate and inspire colleagues in Automation, Data & Change & Operations
• Live values to grow and develop all team members 
• Proactively manage senior stakeholder expectations across Automation, Data & Change, Operations, Business Areas & Group Functions

The role can be based in Denmark, Sweden, Finland, Estonia or Poland. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you have:

• Strong, contextual communication style 
• Strong business understanding and strong financial grounding as well as a successful track record of developing and successfully delivering strategic initiatives 
• Proven skills in coaching team leads and team members in the areas of performance, standards and work methods
• Proven ability to manage & resolve conflicting priorities across various senior stakeholders
• Ability to manage challenging conversations e.g., performance assessment, promotions, sanctions and dismissals etc.

Your experience and background:

• Strong track record of successfully building & delivering transformational change in financial services or other similar industry covering strategy implementation, process management, operational excellence & portfolio management
• Demonstrable strong people leadership and stakeholder management skills

If this sounds like you, let's get in touch!

Next steps

Submit your application no later than 16/05/2024. For more information, you’re welcome to contact Ridha Fadhlaoui.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Sweden only - For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.

For candidates in Poland only - Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.