IT Supporter Request Fulfilment in On-Site Support

Job ID: 27123 
 

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking. 
 

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
 

The offer 

As an IT Supporter Request Fulfilment in User Administration and On-Site Support you will be a member of On-Site Support Team 1 located in Denmark (Høje Taastrup). As this is an On-Site Support role, remote work is not possible.

In On-Site Support we are working with global processes and for delivering within the agreed service levels and we have a very high focus on delivering Great end-user experiences. We have the courage to deliver quality.
 

You’ll be responsible for performing best in class service and support to all IT related end-user hardware. You’ll execute on hardware work orders. You may also assist with special projects and other activities if needed.

What you’ll be doing: 

• Handle orders

• Handle stock and perform Asset update

• Instal, break-fix and test of IT hardware

• Knowledge sharing among colleagues in order to create and implement best practice

• Take ownership for delivering services within the agreed service level and focus on our end-users satisfaction

• Automation of IT support processes and tasks

The position is based in Denmark (Høje Taastrup), but you will join a Global team supporting Nordics, Estonia and Poland. 

Who are you

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.  

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

To succeed in this role, we believe that you also have/can: 

• Communicate with positive attitude to end users, colleagues and vendors to create good working climate  

• Team working skills combined with the ability to work also independently   

• Customer service skills combined with IT-skills

• Pro-active approach and ability to adapt to different circumstances

• Solution oriented, ability to make quick decisions, good work organization skills

• Ability to communicate issues to customers in a non-technical manner

• Diligence and accuracy, and openness to various tasks of both routine and ad-hoc nature 

• ITIL 4 Certified 

Your experience and background:

• Have at least 2+ years of experience in a similar role

• Professional level English (spoken and written), knowledge of Danish is a plus

• Knowledge of our tools like SCCM Current Branch, MS Autopilot, Intune and Active Directory

• Good knowledge of Microsoft products (Office 365)

• BMC Helix

• Good knowledge of computers/Networking/IT infrastructure

• WIN10 and WIN11 experience

• Coding skills are an advantage

If this sounds like you, get in touch and we look forward to welcoming you to the team!

Next steps

Submit your application no later than 08/12/2024. For more information, you’re welcome to contact Head of On-Site Support Team 1, Annika Bødtker Holm at annika.holm@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.