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STF (Service Transition Framework) Manager

Taastrup, DK, 2630

Job ID: 5006 

Would you like to be part of an active area enabling our end users to use the Requirements Catalogue and navigate in the Change, Release and Transition processes? We are looking for an operational outgoing profile who is not afraid of kicking in doors for promotion purpose. This is an opportunity for you to utilise your personal competencies, being in close dialogue with the end users, expanding your network and being a part of an agile IT environment. 

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 

About this opportunity

Welcome to the Change & Transition area where we are owning and enabling the Requirements Catalogue & the Change, Release and Transition processes in respects of People, Product & Process. We add value by transitioning services to be released safely in production supporting operational stability. You will play a valuable role in our IT landscape supporting the shield of recieving teams, service readiness and enabling the end users.

What you’ll be doing:
•    Promote the services of the Change & Transition area
•    Enabling, support and train our end users
•    Stakeholder management and adoption
•    Contribute to the improvement and connectivity of the processes in the Change&Transition area

 You will join a highly dedicated operational cross border area in the middle of improving and promoting our services – which enables us to balance the strategic work with the operational BAU work. We are situated in Poland (Gdynia), Denmark, Sweeden and Finland with high focus on team spirit, knowledge sharing and supporting each other’s living the Nordea values.). The role is based in one of the Nordic countries. 

Who you are

We hope you are an outgoing, self driven and inclusive teamplayer.  We also hope you are good at showing Ownership, Passion and Courage, which are the values that guide us in being at our best – and that we imagine you share with us.   

To succeed in this role, we believe that you:
•    Have an outgoing personality with an eye for the good collaboration and capable of being decisive
•    You are open for a changing environment 
•    You are focusing equally on the ‘how’ and the ‘what’ part 
•    High motivation to face new challenges and eager to explore own development 

Your experience and background: 
•    Excellent communication skills
•    Experienced with at least one of the mentioned Nordea standards
•    Familiar with Agile, SAFe and Lean ways of working
•    ITIL certification will be considered an advantage (can be obtained when joining the team)
•    If you have some level of technical skill that is also good

If this sounds like you, get in touch!


Next steps

Submit your application no later than 10/12/2021 . For more information, you’re welcome to contact Lotte Juul >Lotte.Juul@Nordea.com< or mobile 0045 6120 7579.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are. 

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  IT/Technology

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