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Senior IT Analyst, Copenhagen

Taastrup, DK, 2630

Job ID: 9146 

Do you have knowledge about how to navigate in large IT organizations? Are you eager to be part of our team in Copenhagen that secure the daily running of multiple services? Then this is your opportunity to be a part of our team.


We are looking for a business analyst with technical understanding to maintain multiple customer service functions. Through this job you will have the opportunity to deliver great customer service, work across borders and influence stakeholders in and outside our own organisation.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Your role as an analyst will primary be to secure a compliant well running operational application. This is done by following Nordea's overall guidelines on many different levels. You will work with various vendors, third part suppliers, internal architect, business people, and many others in your daily work. You will be using change management tools, ordering capacity changes etc to the environment. Our IT landscape is never constant, new regulations requirements is our daily work. The majority of the application landscape in this portfolio is delivered from third part suppliers and it will be your role to learn and keep up with the Nordea way of working in order to support, coach, and manage the suppliers.

What you’ll be doing:

  • Handling and coordinating productions issues – solving incidents and problems tickets
  • Handling and coordinating production deployments – managing, and depending on your technical skills, sometimes executing change tickets
  • Handling and coordination ad hoc request from various stakeholders - service requests
  • Building the bridge between third party suppliers and reaching out / interacting with architects, developers and hardware/infrastructure engineers within Nordea
  • Measuring and monitoring the third party suppliers deliveries, monitoring and capabilities
  • Joining our limited On-call schedule
  • Self-driven and not afraid to make canvas call within Nordea to solve problems with unknown solutions
  • Capable of following processes and to build up your own network within Nordea to get things done in a fast and smooth way


You’ll join a small team with a strong mindset towards enabling high quality customer and user oriented IT services. The role is based in our Copenhagen office, located in Høje Tåstrup.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Are used to proactively seek knowledge, promote collaboration and sparring within a team and across teams
  • Are able to remain calm and focused during high business impacting situations
  • Are curious, self-going and proactive
  • Have excellent communication skills in English (written and spoken)
  • Are structured and good at prioritizing tasks 
  • Are a highly innovative problem solver with strong analytical and customer service abilities
  • Have ability to communicate and present information to various stakeholder both within and outside Nordea
  • Show a good reasoning attitude and ability to quickly understand complex application landscapes that stretch over multiple third party suppliers


Your experience and background: 

  • Experience within managing third party suppliers
  • Work experience with Incidents/ Problems and Changes
  • ITIL Foundation Certification is preferred 
  • Ability to support working outside of normal business hours to provide occasional on-call support, when upgrading or testing takes place or to solve critical incidents/problems


If this sounds like you, get in touch!


Next steps

Submit your application no later than 15/07/2022. For more information, you’re welcome to contact Peter Nabe + 45 71 77 51 90.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Department:  IT/Technology

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