Expert IT Analyst

Job ID: 5719

We are looking for an Expert IT Analyst / Service Developer to design and improve our digital support tools under a full-time permanent employment agreement.

About our team

Welcome to the Self Service Portal End User Services team. You will join a team responsible for building, enhancing and operating the Self Service Portal, enabling self service capabilities for end users across Nordea. As an Expert IT Analyst / Service Developer, you will analyse business needs, work closely with end users and stakeholders, and drive the design, development and continuous improvement of requestable and automated services. You will also contribute to service architecture, development processes and operational support, helping to deliver a best in class digital user experience across the platform.es

Collaboration. Ownership. Passion. Courage. These are the valu that guide us in how we work and how we make decisions – and that we imagine you share with us.  

What you’ll be doing:

• Own the end-to-end overview of service architecture, workflows and integrations supporting the Self Service Portal ecosystem.
• Analyse, design, develop and maintain requestable and automated services.
• Gather, challenge and translate business requirements into technical solutions.
• Design service questionnaires, approval flows, workflows and integrations.
• Assess the impact of new requirements, service modifications and platform changes.
• Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
• Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements.
• Create and maintain technical specifications, process documentation and operational procedures.
• Support testing, deployments and continuous improvement initiatives.
• Drive standardisation, automation and optimisation across the service catalogue.

Who you are

• Strong experience as an IT Analyst, System Analyst, Service Developer or similar role.
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms.
• Proven experience building and maintaining requestable services and automated workflows.
• Good understanding of service architecture, integrations and enterprise application design.
• Strong knowledge of databases and SQL.
• Experience analysing incidents and resolving complex service-related issues.
• Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support.
• Strong documentation skills with the ability to produce clear technical and functional documentation.
• Experience working in Agile environments.
• Excellent stakeholder management and communication skills.
• Proactive mindset with strong ownership and problem-solving capabilities.

It would be ideal if you also:

• Experience with APIs, Active Directory, IIQ or other identity and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow orchestration and service automation platforms.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 30/09/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.