Head of IT Operations

Job ID: 32143

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy. 

We are on a lookout for a Technology leader that is well versed in executive communication, and an engineer with a passion for IT operations. You want to join the CTO group and shape the technology strategy for a simplified and future-proof tech landscape. You will lead a team of experts who design, develop, and operate the services and solutions that enable great customer experiences on our applications and infrastructure technologies. You will work with other service domain leads, product owners, and stakeholders to ensure alignment, quality, and innovation of the IT operations. You will also foster a culture of excellence, agility, and collaboration within your team and across the CTO group. If this sounds like you, then apply for this unique opportunity today and join us in our journey of making technology a strategic advantage for our business.

About this opportunity

Welcome to Technology CTO, where our vision is to Lead and deliver the technology foundation for great customer experiences.  

You are an experienced, dynamic, and forward-thinking leader to join the CTO group, executing on the technology strategy towards a simplified and future-proof tech landscape with a focus on providing IT operations to our platform's technology teams that support the business groups.  

This position requires a broad understanding of technology, and more comprehensive knowledge of ITIL & DevSecOps,  Infrastructure and Cloud Architectures. The technical skills need to be partnered with a drive to automate the process and operations within the bank to simplify the IT operations. It also requires significant leadership skills. This role will report to the CTO.  

Seize this unique opportunity to join us at a pivotal moment when we kick off our new strategy period and play a crucial role in shaping the future of our organisation
 

About our Team

The Head of IT Operations will lead a team of approx. 300 people across the Nordics, India and Poland and will be responsible for overseeing the bank´s IT operations practices to deliver the always-on services across the bank as well as driving the BizDevSecOps culture across application development and infrastructure platforms. You as the Leader, play a key role in developing and supporting your team members to reach their aspirations and unleash their full potential.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing

Be a key member of the Core Technology Leadership team, collaborating closely with Core Technology teams, Architecture, and business stakeholders to secure stability and a great customer experience for Nordea’s users.  

Lead and deliver major modernisation, simplification and automation initiatives over the next years to strengthen and future proof our IT operations landscape.

Provide group-wide technology thought leadership, inspiring employees and leaders across the bank to understand and drive the aspired change in IT operations, resilience and security for technology space across technology, people and process. 

Engage in deep discussions with domain experts (appropriately hands-on) and communicate effectively with senior stakeholders who may have less technical background and drive the transformation while running the bank daily.

Who you are 

This is the right role for you if you have track record in leading multi-skilled teams and managing complex IT projects. You would like to be part of leading Technology unit for one of the Europe’s biggest banks, where our institution thrives itself on engineering solutions for our customers and colleagues, levering technology to deliver on Nordea´s ambitious strategy. You have passion for sustainability and determined to include this in strategy and day-to-day decision making. You have solid experience in setting a strategic direction, project execution and would govern the way we work in Technology. You succeed by leading, inspiring, and empowering people to do great! 

Your background and skills include: 

• Minimum of 10 years' experience in IT, with at least 5 years in a Senior Leadership role, preferably in the banking sector. 
• Have superior interpersonal and stakeholder management skills, being able to navigate and collaborate across the value chain. 
• Extensive experience in infrastructure, core operations, engineering practices, with a proven track record in complex IT landscapes. 
• Exceptional strategic planning and business acumen, with a broad understanding of trends in the banking industry and technology 
• Keen understanding of latest technologies and practices such as cloud, PaaS, AI, agile and DevOps 
• Strong understanding of core infrastructure technologies that support the app hosting platforms across compute, storage and the dependencies with other service areas within CTO. 
• Excellent communication and negotiation skills, with the ability to present technical information in a clear and understandable manner

This role is based in Warsaw within our IT Command & Control centre.

As the Leader you are expected to and have a crucial role in:

• Creating purpose by translating strategy into operational and actionable plans to showcase how we create value for our customers and impact business priorities.
• Empowering people by identifying individual development opportunities to support growth and encourage them to share own ideas, concerns and learnings.
• Driving performance by recognising individual contributions and collective victories to maintain a healthy balance through measurable goals and clear priorities for each team member.
• Developing teams by nurturing a dynamic team culture, that emphasises trust and respect to ensure that everyone understands their unique value and contribution.
• Fostering inclusion by creating equal opportunity through curiosity about all aspects of diversity in your team to evaluate habits and perspectives on a continuous basis.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 15/12/2025.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.